About the role
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is hiring a Customer Onboarding Operations Manager to own the operational engine that drives customer activation. This role is not about delivering training — it’s about ensuring customers are truly ready for training, capacity is aligned to demand, and the system consistently converts onboarding into early orders.
You will lead the function responsible for pre-training readiness, capacity planning, activation velocity, and operational coordination. Managing a team of Training Coordinators, you will build the systems, playbooks, and forecasting discipline required to ensure every customer reaches first value as quickly and reliably as possible.
This is a deeply operational leadership role focused on turning onboarding into a predictable, scalable activation engine.
What You'll Do
Own Onboarding Readiness
Build and operationalize the readiness model that determines when an account is truly prepared for training
Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.)
Create visibility into readiness gaps and drive resolution before they impact go-live
Partner cross-functionally to eliminate delays between onboarding stages
Drive Capacity & Throughput
Forecast training demand and align capacity to support activation goals
Manage scheduling systems to ensure the right training happens at the right time
Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing)
Coordinate complex onboarding logistics for enterprise customers, including large, multi-location group rollouts that require cross-functional alignment, coordinated scheduling, and consistent execution across practices.
Lead the Coordinator Function
Manage and develop a team of Leads and Training Coordinators
Define clear ownership of readiness, scheduling, and workflows
Establish performance metrics tied to outcomes (not just logistics)
Build coaching systems to improve decision-making and prioritization
Build Systems & Playbooks
Create scalable processes that connect onboarding → readiness → training → activation
Standardize workflows to reduce variability in customer experience
Develop repeatable playbooks for large-scale, multi-location onboarding to ensure coordinated execution and predictable activation across enterprise groups
What We're Looking For
5+ years of operational experience in a scaling environment
Experience leading coordination-heavy or logistics-driven teams
Strong track record of building systems, playbooks, and scalable processes
Comfort owning capacity planning and throughput challenges
Experience coordinating complex, multi-stakeholder projects
Strong data orientation — able to define performance, prioritize work, and improve outcomes
Ability to operate cross-functionally and create clarity across teams
Builder mindset with energy for structuring ambiguity
Req ID: J-388
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
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