GE HealthCare

Service Program Manager

United States full-time Executive Salary not listed
full-time Executive level Technology & IT Curated
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About the role

Job Description Summary
This role is responsible for all activities providing the necessary support on pre- and post-contractual administration & management; Terms & Conditions of the contract and the Management of claims. The role also involves definition, management, and execution of risk modeling activities in support of the contract or project.

The role involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews; and is responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. The role functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

This role is remote
This role is located in OH
This role offers relocationJob Description
Roles and Responsibilities

Responsible for the profitability and customer satisfaction for assigned contracts

Provide both service agreement, and time and material program management

Assist in sales campaigns for new contracts and proposals

Assure timely resolution of customer issues and customer satisfaction for assigned contracts

Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams

Function as liaison between internal organizations and customers for assigned contracts

A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development.

Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of related work experience in the healthcare field.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Desired Characteristics
Excellent oral and written communications; strong business accumen; presentation skills.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes

Originally posted on Himalayas

Interview prep

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Executive
Technology & IT Administration Customer Service Digital Marketing Operations Remote Collaboration Executive level

Likely questions

  1. Tell us about work you have done that is close to the Service Program Manager role.
  2. How would you approach your first 30 days at GE HealthCare?
  3. Which of Administration, Customer Service and Digital Marketing have you used recently, and what did it help you achieve?
  4. How have you led people, improved a process, or made a hard decision in a previous role?
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Administration, Customer Service and Digital Marketing.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Service Program Manager role because I can bring practical experience in Administration, Customer Service and Digital Marketing, learn the team quickly, and contribute to the outcomes GE HealthCare needs from this hire.

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