About the role
Role Overview
As a Business Process Consultant, Hardware Asset Management (HAM) Analyst, you will be a trusted advisor to clients and internal stakeholders on hardware asset lifecycle management, process optimization, governance, and operational maturity. You will leverage your experience in enterprise hardware asset management and the ServiceNow platform to support the full asset lifecycle while helping design and improve scalable operational processes.
What You Will Do
You will manage and maintain hardware asset records, track hardware assets throughout the lifecycle, partner with procurement and vendor management teams, and maintain accurate asset records within ServiceNow. You will also analyze hardware inventory and lifecycle data to identify control gaps and process inefficiencies.
Why It Might Be a Fit
The ideal candidate brings hands-on experience managing enterprise hardware assets, strong analytical and communication skills, and experience with ServiceNow HAM, CMDB, and related ITAM capabilities. Business Process Consulting experience is highly desired.
Requirements
3+ years of experience in Hardware Asset Management, IT Asset Management, inventory management, or related asset lifecycle functions
2+ years of hands-on experience working with ServiceNow, preferably within HAM, CMDB, or ITAM modules
Experience managing enterprise hardware assets across the full lifecycle
Understanding hardware asset lifecycle processes
Experience reviewing hardware contracts, lease agreements, maintenance terms, and warranty records
Strong analytical and problem-solving skills
Experience gathering business requirements and supporting process improvement initiatives
Strong communication and stakeholder management skills
Proficiency with Microsoft Excel and reporting tools
Benefits
Comprehensive health insurance coverage for employees
Paid time off and company holidays
Additional leave benefits as per policy
Flexible work arrangements
Learning and development opportunities
Employee wellness initiatives and programs
Retirement and statutory benefits in line with India regulations
Originally posted on Himalayas