About the role

About The Happy Customers

The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.

We are currently building a talent pool of Icelandic-speaking Customer Support Agents based in Germany to support upcoming client projects.

Tasks

Responsibilities

As an Icelandic Customer Support Agent, you will help customers through multiple communication channels while delivering an excellent customer experience.

Your responsibilities may include:

• Responding to customer enquiries via email, chat and phone (inbound & outbound)

• Resolving customer questions professionally and efficiently

• Escalating complex issues where required

• Maintaining accurate records in customer support systems

• Following client processes and quality standards

• Contributing to customer satisfaction and continuous service improvement

Requirements

• Based in Germany with valid work authorisation

• Native or professional proficiency in Icelandic

• Good English communication skills

• 1–3 years of customer support or customer service experience preferred

• Comfortable communicating through phone, email and chat

• Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage

• Ability to work independently in a remote environment

• Reliable internet connection and suitable home office setup with laptop/desktop

Benefits

Fully remote work within Germany

Opportunity to work with international companies

AI-enhanced customer support environment

Continuous learning and development

Opportunity for long-term collaboration based on project availability

We are currently building a talent pool for upcoming client projects. Suitable candidates will be contacted when projects matching their language skills and availability become available.

Find more English Speaking Jobs in Germany on Arbeitnow

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT CRM Customer Service Remote Collaboration Icelandic Customer remote

Likely questions

Tell us about work you have done that is close to the Icelandic Customer Support Agent role.
How would you approach your first 30 days at The Happy Customers?
Which of CRM, Customer Service and Remote Collaboration have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with CRM, Customer Service and Remote Collaboration.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Icelandic Customer Support Agent role because I can bring practical experience in CRM, Customer Service and Remote Collaboration, learn the team quickly, and contribute to the outcomes The Happy Customers needs from this hire.

Icelandic Customer Support Agent

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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