About the role
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position
Under the direction of the Global Service Desk Manager, this position will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.
Essential Duties and Responsibilities
PC/Mac hardware installation & troubleshooting.
Desktop software installation and troubleshooting for local and remote users.
Provide Desktop support and problem solving to end-users.
Tracking of hardware and software additions/changes.
Create / Update FAQ’s and other technical documentation.
Participate in creation and editing of IT Support Standard Operating Procedures
Provide escalation support for Helpdesk Technicians.
Set up, support, and maintain in-house/remote computer systems, desktops, laptops,
Communicate the issue statuses and resolutions to stakeholders in a timely manner.
Participate in after hours and weekend coverage as needed.
Supervisory Responsibilities
No
Qualifications Expected for Position
PC/Mac configuration, general network operating systems and network topologies/protocols
Windows operating systems, Microsoft Office products and Mac OS experience.
Knowledge of mobile devices and peripherals.
Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word.
Supervisory Responsibilities
No.
Qualifications Preferred for Position
Microsoft certifications
Automated application deployment
Bachelor’s degree in a STEM field
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
Originally posted on Himalayas