About the role
Ready to be a Titan?
ServiceTitan’s Pro Sales Manager is an integral, highly-visible role to ensure the success of the ServiceTitan’s Adoption team. S/he will help our existing customers adopt NEW features such as Payments, Financing, etc. ServiceTitan’s Customer Adoption Manager is an individual contributor role on building, maintaining, and leveraging customer relationships through a strong blend of ServiceTitan’s product knowledge, business consultation and sales skills. Majority of the time will be spent AFTER a customer signs up for the features, and responsibilities are not limited to: training the customer on integrations, enabling integrations, following up and ensuring customer is adopting integrations, etc. Additionally, s/he is an effective partner to our customers and works in strong collaboration with our Customer Success team.
What you'll do:
Foster & build overall relationship with customers, which include: increasing adoption, ensuring retention, and long-term customer success
Be the go-to-lead on new features adoption in an advocate/consultative approach
Demonstrate a strong appreciation of our new features, and business needs in a customer’s organization. Use technical and business acumen to align business drivers to ServiceTitan’s solutions
Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership to develop coordinated view and consistent measurement of adoption of ServiceTitan
Build a brand to become the expert on adoption and sophistication at ServiceTitan
Track and measure business impact and report out to cross-functional stakeholders
What you'll bring:
Minimum of a Bachelor's degree.
At least 5 years experience in a SaaS environment/company
Experience in sales, service, or customer success-related role preferred including account planning, prospecting, running demos, and negotiating
Build relationships with customers and articulate the value of ServiceTitan offerings
Strong analytical skills and proficiency in MS Office skills and Salesforce
Creativity and ability to run with minimal direction in an ambiguous environment
Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
Excellent communication skills
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $145,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $135,800 USD Applicable for: All other US locations.This role is also eligible for a variable commission plan.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.Originally posted on Himalayas