About the role

Headquarters: Remote
URL: https://www.toptal.com/

About the Role

We're looking for a Senior ServiceNow Developer to design, build, and maintain enterprise ServiceNow implementations — from module configuration and integrations to platform lifecycle management and technical debt reduction. This is a hands-on development role: requirements and user stories are typically already defined, and you'll execute against them with real platform depth, not just admin-level configuration. Strong overlap with US business hours is required.

What You'll Do

Develop and configure ServiceNow solutions across relevant modules (ITSM, ITOM, CSM, and others depending on engagement)

Build and maintain integrations using REST/SOAP APIs, Integration Hub, and MID Servers with existing enterprise systems

Write advanced JavaScript for ServiceNow scripting — Script Includes, Business Rules, UI Actions

Follow upgrade-safe, OOTB-first configuration practices, favoring Flow Designer and Decision Tables over heavy custom scripting where possible

Support platform governance, data integrity, and technical debt reduction

Collaborate closely with existing product and delivery teams against defined requirements and user stories

Contribute to platform-architecture-level initiatives such as Now Assist (GenAI), Virtual Agent, CSDM, and ITOM AIOps where applicable

Support ACL remediation and platform security hygiene

What You Bring

Strong to expert-level hands-on ServiceNow development experience

5+ years hands-on enterprise ServiceNow development experience (8+ years in Information Services overall preferred)

Advanced JavaScript skills for ServiceNow scripting (Script Includes, Business Rules, UI Actions)

Strong communication skills for close collaboration with client and delivery teams

Comfort working within an upgrade-safe, OOTB-first configuration philosophy

Ability to work independently against pre-defined requirements and user stories

Nice to Have

Experience with specialized ServiceNow modules: Integration Hub, Performance Analytics, Software Asset Management (SAM), CSM, or App Engine Studio

ITIL 4 Foundation certification

Experience with AI-enabled ServiceNow capabilities (Now Assist / GenAI, Virtual Agent)

Experience with CSDM 4.0/5.0 and enterprise-scale platform architecture

To apply: https://weworkremotely.com/remote-jobs/toptal-senior-servicenow-developer-remote

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Design & Creative API integration Data Analysis Javascript Remote Collaboration remote

Likely questions

Tell us about work you have done that is close to the Senior ServiceNow Developer | Remote role.
How would you approach your first 30 days at Toptal?
Which of API integration, Data Analysis and Javascript have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with API integration, Data Analysis and Javascript.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Senior ServiceNow Developer | Remote role because I can bring practical experience in API integration, Data Analysis and Javascript, learn the team quickly, and contribute to the outcomes Toptal needs from this hire.

Senior ServiceNow Developer | Remote

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

Related jobs.