About the role

Headquarters: Remote

In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)

Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues

Collaborate with engineers on our team to debug through challenging technical issues

We hope you:
Have great written communication skills

Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)

Like talking to users and are willing to constantly do so without external encouragement

Are able to empathize with users, and genuinely care about their problems — we can’t exist without them

To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-technical

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Customer Service Remote Collaboration Customer Support Technical remote

Likely questions

Tell us about work you have done that is close to the Customer Support (technical) role.
How would you approach your first 30 days at Umbrel?
Which of Customer Service, Remote Collaboration and Customer have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Customer Service, Remote Collaboration and Customer.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Customer Support (technical) role because I can bring practical experience in Customer Service, Remote Collaboration and Customer, learn the team quickly, and contribute to the outcomes Umbrel needs from this hire.

Customer Support (technical)

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

Related jobs.