About the role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet's customers in Europe, the Middle East, and Africa expect our Customer Trust team to understand their compliance challenges, speak their language, and respond quickly to security assessments. We're looking for a Sr. Security Engineer I to lead Customer Trust operations across EMEA—responding to security questionnaires, managing vendor risk assessments, and building trusted relationships with enterprise customers in these regions. You will be responsible for questionnaire triage, completion, and queue management for EMEA customers. You'll work closely with EMEA sales teams, understand regional compliance requirements (GDPR, EU data protection, sector-specific frameworks), and ensure Smartsheet maintains a strong reputation for responsiveness and technical credibility in these high-value markets.
You will work remotely from the UK and report to our Sr. Director, GRC Engineering, based in the US
You Have
5+ years of experience in customer trust, vendor risk management, security assessment, or customer-facing security roles at SaaS or cloud platform companies.
Proven experience completing and responding to customer security questionnaires, vendor assessments, and RFIs.
Strong understanding of GDPR, EU data protection, and regional compliance requirements: Familiarity with data residency, data processing agreements, DPIAs, and how cloud services operate within EU regulatory frameworks.
Knowledge of GRC frameworks: Working knowledge of SOC 2, ISO 27001, and compliance standards commonly referenced in EMEA assessments.
Solid technical security foundation: Understanding of cloud architecture, access controls, encryption, incident response, data handling, and security best practices sufficient to provide credible responses to technical questions.
A degree in Computer Science, Computer Engineering, Cybersecurity or a related field or equivalent practical experience.
Excellent written and verbal communication: Ability to explain technical security concepts clearly to both technical and non-technical stakeholders, and to adapt communication style for different audiences.
Queue and project management skills: Comfort with ticketing systems, SLA tracking, and managing multiple concurrent questionnaires and customer interactions.
Eligible to work in the United Kingdom.
Nice to Have
Fluency in an additional European language. Ability to respond to technical security questions in multiple languages.
Professional security certifications: CISSP, CCSK, CISM, CompTIA Security+, or equivalent.
Background in SaaS customer trust or security operations in European companies.
Experience with industry-specific EMEA compliance requirements (financial services, healthcare, government contracting).
Familiarity with tools and platforms used for questionnaire management and vendor risk (Targhee, OneTrust, SAFE, or similar).
Perks & Benefits:
Employer-paid Private Medical and Dental, additional cost for family members
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development, including access to Udemy online courses
Company Funded Perks, including a counselling membership, salary sacrifice options, and your own personal Smartsheet account.
Teleworking options from any registered location in the UK (role-specific)
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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