About the role
Description
Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction. Ideal candidate is based in Charlotte, but we are open to other remote locations.
Responsibilities
Customer Usage: Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
Regular Engagement: Schedule and conduct regular touch bases with customers.
Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements
Requirements
Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
Experience conducting training sessions or workshops is a plus.
Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
Zero Networks is committed to fair and equitable compensation packages. The compensation offered for this position will depend on qualifications, relevant experience, and work location. For candidates who receive an offer, the annual base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between this range: $ 130,000 - $160,000. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus (for non-commissioned roles)