About the role
Category: Food Industry
Location: Mississauga Ontario Canada
Customer Service
Monitor and organize email inboxes.
Respond to customer inquiries using approved templates.
Follow up with customers after deliveries.
Process customer feedback and testimonials.
Track customer issues until resolved.
Administrative Support
Maintain Google Drive and organize business documents.
Prepare weekly reports and dashboards.
Create and update spreadsheets.
Maintain Standard Operating Procedures (SOPs).
Schedule meetings and reminders.
E-commerce & Order Management
Manage Shopify orders and subscriptions.
Prepare production and order summary sheets.
Track subscription renewals.
Assist with delivery paperwork.
Maintain an accurate customer database.
Marketing & Brand Support
Monitor online customer reviews and prepare response drafts.
Schedule social media content.
Update menus, marketing materials, and promotional assets.
Maintain a catering and customer inquiry tracker.
Sales & Business Development
Research corporate catering and business opportunities.
Send outreach emails using approved templates.
Maintain CRM and lead tracking.
Schedule social media posts.
Assist with email marketing campaigns.
Reporting
Prepare a weekly executive dashboard including:
Sales
Orders
New customers
Subscription growth
Business development leads
Customer feedback
Outstanding action items
DetailsOriginally posted on Himalayas