About the role
About Oper
Oper, a European Fintech company, is a leader in cloud-based digital mortgage software. We provide personalized journeys for borrowers and lenders. Oper's technology streamlines the mortgage application process, eliminates paperwork, and increases transparency.
The fastest growing part of our business is Herman, our AI agent for mortgage origination. Herman reads documents, checks them, and works a credit file the way an analyst would, inside the regulated workflow of a real bank. It runs on sovereign EU infrastructure, because our clients cannot send mortgage data anywhere else. Phase by phase, it automates more of the origination process: first employed borrowers, then the self-employed, and onward. This is not a chatbot bolted onto old software. It is agentic software doing real work in a regulated environment.
A passionate and engaging team of around 30 stellar Fintech operators works vigorously to transform European mortgages by enhancing efficiency and alleviating borrower anxiety. Backed by Bessemer Venture Partners and Motive Ventures, we have raised EUR 14 million, placing Oper at the forefront of revolutionizing mortgages in Europe. Oper currently has offices in Zürich, Switzerland, and Antwerp, Belgium.
Your Mission
We are looking for a Business Analyst (DACH) to join our Customer Success team.
You will start with one of our flagship Austrian customers, owning the delivery work that turns their business needs into a configured, live Oper platform. As we continue to grow in DACH, you will expand into a broader portfolio of German-speaking lenders, becoming the trusted delivery partner who guides them from kickoff to value.
This is a role for someone who genuinely enjoys structuring messy problems, sitting in a workshop with bankers and product owners, and translating what they hear into something concrete the engineering team can build and the customer can run. It is also a role for someone who is AI-native, who uses modern AI tooling as a core part of how they think, write, and ship.
Tasks
Your Responsibilities
Capture and structure customer requirements
You will be the bridge between what the customer wants and what Oper delivers.
Run discovery workshops with business and IT stakeholders at our DACH customers
Capture functional and business requirements in clear, well-structured documentation
Map requirements to Oper's product: identify what works out-of-the-box, what needs configuration, and what genuinely needs engineering
Translate business needs into user stories and functional specifications the squad can act on
Manage stakeholder expectations throughout the project lifecycle
Analyze integration points
Our customers run on complex banking stacks. You will figure out how Oper plugs in cleanly.
Review technical API documentation from core banking systems, CRMs, and online banking platforms
Work with Oper engineering to identify and define integration points
Document data flows, contracts, and edge cases so nothing surprises us at go-live
Make smart, pragmatic recommendations on what to integrate now vs. later
Configure workflows and deliver value
You will own the hands-on configuration work that makes Oper work for each customer.
Configure mortgage products, business rules, and customer journeys inside the Oper platform
Validate that configurations match the agreed scope and pass acceptance testing
Lead training sessions for end users and customer champions
Stay close to the customer through go-live and early adoption, then hand over cleanly to the Customer Success team
Work AI-native
We expect you to use modern AI tooling as a real lever, not a curiosity.
Use AI tools to scaffold documentation, draft specs, summarize workshops, and accelerate analysis, automate processes,…
Identify where AI compounds your work and where it does not, and design your workflow accordingly
Help us push the bar on what an AI-native delivery function looks like at Oper
Requirements
Your Profile
We are looking for someone with a consulting background who is ready to go deep on a product and an industry and love technology:
2 to 3 years of experience in consulting (Big-4, boutique strategy/tech, or implementation consulting).
Fluent in German and English
You love structuring problems: messy customer conversations come out of your hands as clean documents, frameworks, and next steps
You genuinely enjoy customer and end-user interaction: workshops energize you rather than drain you
Technical affinity: you are comfortable reading API documentation, understanding integration patterns, and configuring software. You do not need to code, but you should not be afraid of anything technical either.
AI-native: you can name the tools, the workflows, and the concrete recent examples where AI gave you real leverage. You see AI as a default part of how you work.
Action-oriented, with a knack for getting things done in ambiguous situations
Comfortable in a fast-growing, evolving SaaS environment
🌍 Languages
Fluent in German (required)
Fluent in English (required)
Bonus qualities
Familiarity with the European mortgage market or financial services more broadly
Experience with enterprise SaaS implementations, integrations, or workflow configuration
Experience working with banks or lenders as clients
Location & Setup
DACH-based candidates: remote setup, with regular travel to Antwerp (roughly quarterly) and to DACH customers as needed
Working in CET hours
Reporting to the Head of Customer Success (Co-Founder)
Close collaboration with the Customer Success, Product, and Engineering teams
Benefits
As a fast-growing fintech, we're building a team where you can truly make an impact. We offer:
Freelance contract
Comptetive dayrate
Dynamic international team with 12 nationalities
Supportive, inclusive, and collaborative culture
Learning & Development budget with dedicated time for growth
Structured onboarding with a dedicated mentor
Travel budget to collaborate with teams in Antwerp
Annual company-wide Team G2G in an inspiring location
Flexible working hours
All equipment needed to do your best work
Inclusive at Our Core
Oper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applications are considered without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or any other protected status.
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