About the role
We are seeking a Quality & Compliance Officer with apprentice experience to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries.
With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently.
As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development
Duties
Certification & Administration
Review Statements of Results (SoRs) for completeness and accuracy
Process certification claims in line with company procedures
Maintain certification records, trackers and databases
Monitor certification turnaround times and escalate issues as required
Support certification audits through the provision of accurate records and evidence
Mailbox Management
Manage the Quality & Compliance mailbox
Monitor and triage incoming enquiries
Respond to routine quality and compliance queries
Track actions arising from enquiries and ensure timely follow-up
Records & Document Control
Manage version control of policies, procedures and quality documentation
Ensure controlled documents are current, accessible and appropriately archived
Maintain quality and audit records and supporting documentation
Compliance Administration
Support the preparation of compliance and regulatory reports
Assist with evidence gathering for internal and external audits
Maintain accurate compliance records and action logs
Data & Reporting
Maintain quality trackers, monitoring logs and action plans
Support quality reporting and dashboard production
Assist with data collection, validation and reporting activities
Ensure records and management information remain accurate and up to date
General Responsibilities
Support the wider Quality & Compliance team with administrative activities
Liaise professionally with internal and external stakeholders
Maintain confidentiality and handle sensitive information appropriately
Support continuous improvement by identifying opportunities to improve administrative processes
Other duties as required
Person Specification
Essential
Experience working within an awarding organisation (AO), EPAO or training provider
Previous experience in an administrative, coordinator or support role
Excellent attention to detail and high levels of accuracy
Strong organisational and time management skills
Experience maintaining records, trackers or databases
Excellent written and verbal communication skills
Proficient in Microsoft Office applications, particularly Outlook, Word and Excel
Ability to prioritise workload and manage multiple tasks effectively
Ability to follow processes and maintain accurate records and audit trails
Professional, reliable and customer-focused approach
Ability to work independently and as part of a team
GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship
Desirable
Experience of certification administration
Experience maintaining quality, compliance or regulatory records
Experience of document control and version management
Knowledge of Ofqual-regulated qualifications or apprenticeship environments
Experience of working with quality performance data
Data and technology skills (Office 365, Excel, Power BI or automation tools)
What Success Looks Like
Statements of Results are reviewed accurately and processed promptly
Certificates are claimed and issued within agreed service standards
The Quality & Compliance mailbox is managed efficiently and professionally
Quality and compliance registers are accurate, complete and maintained consistently.
Policy review schedules and document control processes are effectively managed
Audit and compliance records are organised, accurate and readily available
KPI reports, trackers and action logs are maintained accurately and on time
Internal and external stakeholders receive a responsive and professional service
The Quality & Compliance team is supported by reliable administration, accurate records and effective coordination
Compliance records and evidence are maintained to support regulatory requirements and business needs
Why Join Us?
Salary: £26-28k
Remote-first role with built-in flexibility
Monthly co-working days (lunch included!)
25 days’ holiday + 8 bank holidays
8 Wellbeing Hours per year
Flexible working, agreed up front to suit you and the business
All the tech you need
To apply:
Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.
Salary: £26,000 - £28,000Originally posted on Himalayas