About the role
General Description:
The Manager of Client Services & Support is responsible for leading the Client Services Associate (CSA) team and overseeing the operational functions that support client service delivery, compliance management, candidate submissions, and workforce onboarding. This position serves as a strategic partner to Client Services Managers, Recruiting, Credentialing, Operations, and Leadership teams to ensure consistent execution of client support processes, compliance requirements, and service standards. The Manager is responsible for driving operational efficiency, improving team performance, establishing best practices, and ensuring clients receive responsive, accurate, and high-quality support throughout the staffing lifecycle. The Manager of Client Services & Support develops and maintains scalable processes that support business growth, improve fill rates, accelerate assignment starts, ensure compliance adherence, and enhance the overall client experience.
Essential Job Functions:
Oversee the day-to-day operation of the Client Support team to ensure productivity is operating efficiently and in accordance with the Division’s expectations
Review processes with Vice President of Client & Contract Operations regularly and make adjustments as necessary
Utilize TRM reports and dashboards to assist in tracking and maintaining submissions, offers, placements, pending starts, expiring compliance and other key metrics as assigned
Train new members of the Client Support team on all functions of the position
Provide ongoing training, support and resources to new and existing employees across various levels of the organization
Enter field talent, client submissions and compliance documents into Vendor Management Systems
Update client tab in Total Relationship Management (TRM) as needed
Assist Client Owners as required with review of compliance requirements and updates to TRM
Provide administrative support for Buffalo office staff as requested by the Division Vice President of Client Services act as back up to Account Managers as needed
Delegate responsibilities to other team members as assigned/required
Assist in increasing SHC revenue and Full Time Employment (FTE) using a thorough understanding of client owner processes
Collaborate as needed with interdepartmental managers to support Client Owners and Management Teams as needed
Address emerging compliance issues with management, develop plans to resolve
Provide solutions for high demand facilities as required
Help to create an environment of high morale, motivation and teamwork
Other duties as assigned
Minimum Skills, Knowledge & Talents:
Associates Degree and/or 1-2 years’ equivalent experience required
Knowledge of proper grammar, spelling and rules of composition
Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet
Must be detail-oriented and highly organized
Ability to work independently and with other team members
Ability to organize and complete work in a timely manner
Ability to multi-task
Ability to communicate effectively with all levels of the organization
Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required
Benefits: We offer a comprehensive benefits package to eligible employees, which may include:
Medical Insurance - Choice of PPO and Consumer-Driven Health Plans (CDHP) with HSA eligibility
Dental Insurance
Vision Insurance
401(k) with match
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA) - Healthcare and Dependent Care
Permissive Paid Time Off (PTO)
Employee Assistance Program (EAP)
Additional company provided and voluntary benefits
Equal Opportunity Statement:
We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.
SHC is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with SHC, please send an e-mail to or call (888) 265-2068 to let us know the nature of your accommodation request and your contact information.
Originally posted on Himalayas