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Sr. Channel Account Manager

United States full-time Senior $200,000 - $225,000
full-time Senior level Technology & IT Salary listed Curated
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About the role

About IntermediaAre you looking for a company where YOUR VOICE is heard? Where you can MAKEADIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREATPEOPLE and create SUCCESSTOGETHER? Then Intermedia is the place for you.Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?About the Role:Are you looking for a place where you can utilize your superior B2B sales savvy and skills? And a place where you can allow your experience to shine? If so, our sales team works with Intermedia Channel Partners to resell Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand! We are looking for top sales producers, who are ready to work for the best in the business.As a Sr. Channel Account Manager, you will resell Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand. You will proactively pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses. Responsible for building out a territory plan as well as working with specific partners in the areas of business development, business planning, marketing execution, and overall sales enablement activities. You are expected to drive and represent Intermedia during all phases from pre-sales activity to post-sales account management.

What you will be doing:

Prospect for new business and sales opportunities through the Partner Channel.

Conduct sales presentations demonstrating Intermedia’s voice and data solutions.

Participate in sales and technology training.

Provide partners and customers with the highest standard of customer service through the sales cycle.

Partner with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to Partner Concierge Desk, Carrier Relations, Tech Support, Customer Service and Onboarding.

Navigate a carrier’s marketing, sales, support, engineering, and product leadership to achieve sales targets

Working and supporting with members of the Carrier Channel Management team to advance sales objectives

What you will bring to the role:

3+ plus years of experience in UCaaS, CCaaS, or Carrier Channel sales

5+ years of experience in outside sales and/or account management

You will have a demonstrated track record of success in one or more of the following areas: sales, partner-led sales, and executive relationship building.

Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space.

Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis.

Strong teamwork skills are also required to successfully work in what is a highly matrixed environment.

A solid understanding of a carrier’s departmental structure for new product onboarding (pricing, support, operations, sales, engineering, marketing, etc…)

A solid understanding of a carrier’s network operations structures and industry vendors for service provider platforms

Able to understand a carrier’s go-to-market strategy and apply Intermedia products appropriately to maximum results

Willing to travel

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Senior
Technology & IT Business Development Customer Service Operations Sales Senior level full-time

Likely questions

  1. Tell us about work you have done that is close to the Sr. Channel Account Manager role.
  2. How would you approach your first 30 days at name?
  3. Which of Business Development, Customer Service and Operations have you used recently, and what did it help you achieve?
  4. How have you led people, improved a process, or made a hard decision in a previous role?
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Business Development, Customer Service and Operations.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Sr. Channel Account Manager role because I can bring practical experience in Business Development, Customer Service and Operations, learn the team quickly, and contribute to the outcomes name needs from this hire.

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