About the role
Your role
You’ll be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin’s offices, in Poland and remotely
You’ll follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentation
You are ensuring that our infrastructure are working as expected and fix issues proactively where necessary
You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems
You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users, or welcome them at our IT Kiosk, providing support of levels 1 to 3
You will process on/offboardings on both software and hardware sides
You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace,, Snipe-IT (Asset management), 1Password, Slack, Atlassian, and more in an Apple environment
Your profile
You have at least 4 years of hands-on experience as System Admin or similar role
You have good knowledge of macOS, Google Suite, Jira, Slack and password management
You are customer oriented and able to provide support with ITIL like methodology with great communication skills
You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them or apply compliance rules
You have a solution-oriented way of thinking, are working with a technical hands-on mentality and are a teamplayer
You are open to work fully from the Berlin office, we don't offer remote work
You are fluent in English, German skills are a plus
This is a full on-site position
What we offer
An appealing discount on all of our products – from essential oils to vitamins & nutrients
We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the Deutschlandticket
We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week – up to two depending on the area you are working in – and up to two weeks per year working from abroad
Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
Inviting office spaces with access to plenty of organic teas and superfoods from around the world
We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day
Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy – as natural as possible, absolutely pure, free from any additives, and of the highest quality. In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin. For the continuous improvement of our products, we collaborate with selected research institutes, scientists, therapists, farmers, and professional associations.
We take our ecological responsibility very seriously: that’s why the majority of our product range is vegan. We also take an innovative approach to packaging: most of our products are packaged in glass, making them almost entirely recyclable.
Our diverse team in Berlin consists of over 400 employees from more than 45 nationalities and continues to grow – but at a sustainable pace. Our goal is to foster a collaborative, supportive, and inclusive work environment with a diverse group of motivated, talented, and visionary team members.
We highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.
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