About the role
Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork.
General Job Description
Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
Operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures.
Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts.
Seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitorâs actions.
Answers customer questions on FedEx feature of service and keeps customers informed about the company and its services.
Ensures that packages conform to FedEx features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate.
Determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures.
Scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment.
Ensures customers have adequate supply of FedEx materials for shipping.
Loads and unloads company vehicles.
Cleans and performs minor maintenance to company vehicles as necessary and maintains neat and clean personal appearance to uphold companyâs public image.
Ensures the use of safety equipment and full compliance with FedEx safety policies, procedures, norms, rules, and practices.
May be required to perform other duties
Minimum Requirements
Minimum Education:
High School diploma
Basic English skills preferred
Minimum Experience
One (1) to two (2) years professional driving experience
Must possess appropriate license for vehicle assigned in accordance with specific country regulations (C1 and/or C2)
Good driving record
Must be 21 years old or older
Minimum Required Skills
Ability to lift 50 lbs. and to maneuver any single package weighing up to 150 lbs. with appropriate equipment or the weight limit required according to current local labor regulations.
Good verbal and writing communication skills, human relations, and team player
Must be able to successfully complete Reading, Map Reading, Sorting, and math sections of the Basic Skills Test
Customer orientated with good organizational skills
Problem Solving Skills
Accuracy & Attention to Detail
Planning & Organizing Skills
Team Working Skills
Must be able to work variable shifts, including weekend and holidays
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the worldâs most admired and respected companies.
FedEx is consistently named among the Worldâs most valuable and admired brands. Some of our recent awards include:
2020 Fortuneâs World Most Admired Companies (14th)
2019 Fortuneâs Best Places to Work (15th)
2019 Forbesâs One of the âBest Employers for Diversityâ
2020 FedEx LAC included in the GPTWâs Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
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