About the role

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description A Temporary employee in the Rest of Africa business. Provides a service as a temporar...

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Customer Service Credit Control Officer Customer Mid level full-time

Likely questions

Tell us about work you have done that is close to the Credit Control Officer role.
How would you approach your first 30 days at Old Mutual?
Which of Customer Service, Credit and Control have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Customer Service, Credit and Control.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Credit Control Officer role because I can bring practical experience in Customer Service, Credit and Control, learn the team quickly, and contribute to the outcomes Old Mutual needs from this hire.

Credit Control Officer

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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