About the role

Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whil...

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Customer Service Universal Advisor Customer Service Mid level full-time

Likely questions

Tell us about work you have done that is close to the Universal Advisor role.
How would you approach your first 30 days at FirstRand?
Which of Customer Service, Universal and Advisor have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Customer Service, Universal and Advisor.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Universal Advisor role because I can bring practical experience in Customer Service, Universal and Advisor, learn the team quickly, and contribute to the outcomes FirstRand needs from this hire.

Universal Advisor

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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