About the role
About usstatworx is a leading Data & AI Consulting and Development company in the DACH region. For more than a decade, we have been helping organizations succeed with consulting, development, and training – delivering over 1,000 successful projects for more than 100 clients across nearly every industry.
From AI strategy to implementation, we develop innovative solutions. With expertise in AI Strategy, Generative AI, Agentic AI, Data & AI Engineering, and AI Infrastructure, we support organizations throughout their entire AI transformation journey.
Our goal: Creating value from Data & AI.
Our AI Development department serves as a facilitator for Data & AI transformation. We are taking a holistic approach, from the initial evaluation of AI maturity, through the design and development of data and AI solutions, to the practical implementation and scaling of AI solutions. Through our deep expertise in Data Engineering, Data Science, Machine Learning, we ensure that our clients gain the maximum value from their data.
Your tasksFocus: Technical support and troubleshooting for LLM and AI applications in client projectsYou support users with technical questions related to LLM and AI applications and handle support requests at L1 and L2 level
You analyze technical issues in a structured manner, identify potential root causes, resolve them independently where possible, and escalate more complex cases to the appropriate experts
You communicate clearly and professionally with users in German and English and ensure transparent handling of their support requests
You work primarily with Langdock and develop a solid understanding of the platform and its underlying LLM and AI functionalities
You document recurring questions and solutions and contribute to the continuous development of our knowledge base
You actively contribute insights from day-to-day support to continuously improve our support processes, documentation, and Langdock Support Bot
You collaborate closely with our technical teams and gain practical insights into the production use of modern LLM and AI solutions for our clients
You initially support a specific client project and will have the opportunity to apply your knowledge to additional AI support and client projects in the future
Your profileYou are currently pursuing a degree in Computer Science, Business Informatics, Data Science & AI, Business Administration, Economics, Business and Economics, or a comparable field and have a strong interest in technical topics
You have a solid technical understanding and initial hands-on experience with digital applications, technical tools, or support processes
You are interested in LLMs and modern AI applications and have already gained practical experience using relevant tools
Initial experience with Langdock is a plus, but not a requirement
You approach technical problems systematically, are able to narrow down potential causes, and enjoy independently familiarizing yourself with new topics and tools
You bring a strong hands-on mentality and take a pragmatic approach to solving problems rather than simply passing them on
You are able to explain technical topics clearly and communicate professionally and service-oriented with different types of users
You work reliably, thoroughly, and in a structured manner and maintain a clear overview even when handling multiple support requests in parallel
You have very good German and English skills at least at C1 level
Our offerData & AI at the core: Work on diverse and challenging projects with leading clients across various industries – from data-driven solutions to innovative AI applications
Professional variety & growth: Tackle complex, multifaceted questions and continuously expand your expertise in your field as well as in the broader Data & AI landscape
Continuous development: We support your methodological, professional, and personal growth through regular feedback, tailored learning opportunities, training formats, and our mentoring program
Culture & collaboration: You’ll be part of an open, diverse, and respectful work environment with flat hierarchies, short decision-making paths, and a strong sense of team spirit
Modern ways of working: We embrace an iterative, modern work culture based on clear communication, ownership, and room for new ideas and creative freedom
Transparent compensation: We offer fair, structured, and transparent salary bands that are regularly reviewed and aligned with market and performance developments
Flexible work setup: Our modern Frankfurt office serves as your main workplace – while giving you the flexibility to work remotely on a regular basis and up to four weeks per year from within the EU
Mobility & well-being: Benefit from a subsidized Germany Ticket and discounted access to sports and wellness offerings through Wellpass
Equipment & extras: High-quality IT equipment (e.g., MacBook Pro), regular team events, childcare support, and attractive employee discounts complete your package
Your applicationSimply apply via the application form and attach your current CV including a description of your methodological skills. We will contact you as soon as possible. If you have any questions on your application, you can reach us at ----- is particularly important to us is that we value the uniqueness of each person and always treat each other as equals. Different backgrounds, attitudes and ideas enrich us and form the basis of our success. That's why we welcome every application - regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age, or sexual orientation and identity.
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