About the role
This is a remote position.
Our client is a rapidly growing South African fintech business operating at the intersection of payments, education, and digital financial services. Their platform enables seamless payment experiences for schools, parents, and learners while helping institutions modernise how they manage collections and engagement.
As the business continues to scale nationally, they are looking for a commercially strong and relationship-driven National Head of Account Management to lead and evolve their customer growth and retention function.
Job Description:
This is a senior leadership role focused on driving retention, expansion revenue, customer engagement, and operational excellence across a national client portfolio. The successful candidate will play a critical role in ensuring clients continue to see long-term value while building a high-performing account management capability that can scale with the business.
Your daily adventures include:
Account Management & Client Strategy
Own and execute the national account management strategy across multiple client segments and regions
Build and maintain trusted relationships with senior stakeholders across key accounts
Drive client retention, renewals, upselling, and cross-selling opportunities across the existing customer base
Develop strategic account plans for high-value and enterprise clients
Act as a senior escalation point for complex or high-priority client matters
Commercial Growth & Revenue Expansion
Identify and convert growth opportunities within existing accounts into measurable commercial outcomes
Partner closely with Sales teams to ensure seamless onboarding and account transition processes
Monitor and optimise account performance against retention, engagement, and revenue targets
Drive customer expansion initiatives aligned to broader business growth objectives
CRM, Reporting & Operational Excellence
Own CRM discipline, pipeline visibility, and account data integrity across the function
Ensure consistent tracking of customer activity, risks, opportunities, and engagement metrics
Deliver reporting and forecasting insights to leadership teams on account health and commercial performance
Implement scalable processes and frameworks to improve operational efficiency within the function
Team Leadership & Capability Building
Lead, mentor, and develop a national account management team
Establish clear KPIs, accountability measures, and performance standards
Design and refine team structures as the business scales
Support talent development, succession planning, and team growth initiatives
Incentives & Performance Management
Develop and optimise incentive structures aligned to retention, growth, and customer value outcomes
Use data and performance insights to continuously improve team effectiveness
Foster a high-performance culture focused on ownership, accountability, and customer success
Cross-Functional Collaboration
Partner closely with Product, Engineering, Support, and Operations teams to improve customer experience
Act as the internal voice of the customer while balancing commercial priorities
Surface customer insights and feedback to help inform product and roadmap decisions
Ensure strong alignment between Account Management and broader business functions
Requirements
What it takes to succeed:
Proven experience in Account Management, Customer Success, Relationship Management, or Commercial Growth roles
Strong track record of managing and growing B2B client portfolios
Demonstrated experience leading and scaling high-performing teams
Hands-on experience working with CRM platforms, reporting tools, and pipeline management
Experience building or managing commercial incentive structures
Strong commercial acumen with the ability to drive revenue growth through relationship-led engagement
Originally posted on Himalayas