Business Systems Support Analyst

POSITION SUMMARY:The Business Analyst is responsible for analyzing the needs of the various functional business areas within Republic Services and recommends system solutions or procedures. As a liaison between the business and IT department, the Business Analyst ensures that the scope of work requested to enhance or modify existing application processes are clearly documented, communicated, and validated. The Business Analyst works closely with the IT technical team and/or outside vendors to design, develop, document and test solutions that meets the business requirements.

PRINCIPAL RESPONSIBILITIES:

Facilitates system enhancement requests and coordinate the related applicable enhancement release schedule with product owner and related stakeholders. Coordinates the process of obtaining functional requirements from applicable business stakeholders and subject matter experts utilizing elicitation techniques.

Performs research and analysis for proposed projects to determine feasibility.

Creates detailed documentation of user requirements and partners with the development team to document both functional and non-functional specifications.

Supports quality assurance and control efforts using data analysis/profiling as part of pre- and post-implementation reviews. Provides support to functional and user acceptance testing groups throughout development life cycle.

Responsible for status reporting, knowledge transfer and implementation plans as appropriate for the software solution being developed.

Builds and maintains relationships with software application vendors and implementation partners Performs other job related duties as assigned.

QUALIFICATIONS:

Experience using Structured Query Language (SQL) for data analysis

Business Analysis or Project Management Professional certification

MINIMUM REQUIREMENTS:
Minimum of 3 years of experience in a business or technical analysis role.

The Business Systems Support Analyst serves as the bridge between business operations and Oracle technology teams, ensuring the stability, performance, and continuous improvement of Oracle applications that support critical business functions. This role is responsible for incident management, issue resolution, stakeholder communication, process improvement, and driving operational excellence across Oracle systems.

Manage Oracle application support and incident resolution, prioritizing requests and driving issues through the full lifecycle from intake and triage to root cause analysis and resolution.

Partner with business stakeholders, technical teams, and third-party vendors to resolve operational issues, manage escalations, and ensure service level commitments are met.

Analyze support trends, monitor system performance, and drive continuous improvement initiatives that enhance application reliability, user experience, and operational efficiency.

This position is a remote opportunity; however, candidates must reside in the state of Arizona at the time of hire.

Please note, this position is not sponsorship eligible.

Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits:
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

Safe: We protect the livelihoods of our colleagues and communities.

Committed to Serve: We go above and beyond to exceed our customers’ expectations.

Environmentally Responsible: We take action to improve our environment.

Driven: We deliver results in the right way.

Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Sustainability Innovation
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

Barron’s 100 Most Sustainable Companies

CDP Discloser

Dow Jones Best-In-Class Indices

Ethisphere’s World’s Most Ethical Companies

Fortune World’s Most Admired Companies

Great Place to Work

Sustainability Yearbook S&P Global

Originally posted on Himalayas