Geisinger

Practice Consultant Liaison (Pennsylvania resident)

United States full-time Senior Salary not listed
full-time Senior level Technology & IT Curated
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About the role

Location:
Work from home (Pennsylvania)Shift:
Days (United States of America)Scheduled Weekly Hours:
40Worker Type:
RegularExemption Status:
YesJob Summary:
Primary liaison between a designated Institute(s), their Financial Managers and the clinicians for all items related to Revenue Management. Works closely with Institute, Physician, Advanced Practitioners, and Hospital / Clinical Operational leadership. This role is responsible for the proactive management of the revenue cycle processes and requires a full understanding of systems, clinical workflows and tools, process, and Institute specific billing and coding requirements. This role will provide the Institutes and Revenue Management leadership with the status and analysis of standard operational, financial and statistics on a regular basis and is recognized as a leader and subject matter expert by colleagues. Develops educational materials and processes to promote and streamline charge capture initiatives for providers throughout the system. Delivers this education in a meaningful and effective manner that will focus on efficiency and revenue optimization.Job Duties:

Develops and delivers orientation and educational programs to support revenue optimization and charging compliance among clinicians.

Establish and manage effective ongoing communication with assigned Institute(s) to identify and address business needs; providers guidance and timely responses to customer service questions and requires; leads regular meetings with institutes and stakeholders.

Effectively manage Institute(s) expectations regarding financial and overall Revenue Cycle performance.

Works collaboratively with practices and leaders to enhance workflows and procedures by identifying training and development needs for all processes within the Revenue Cycle.

Completes analysis of issues for action, presents this information and implements or supervises action plans.

Proactively identifies sources of issues and communicates these to appropriate parties.

Provides Institute(s) with updates on new initiatives within Revenue Management designed to enhance performance.

Work is typically performed in an office environment. Travel may be required. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Position Details:
Education:
High School Diploma or Equivalent (GED)- (Required)Experience:
Minimum of 10 years-Relevant experience* (Required), Minimum of 2 years-Managing people, processes, or projects (Required)Certification(s) and License(s):
Skills:
Communication, Computer Literacy, Waterfall Model, Working Independently
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Originally posted on Himalayas

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Senior
Technology & IT Customer Service Practice Consultant Liaison Pennsylvania Senior level

Likely questions

  1. Tell us about work you have done that is close to the Practice Consultant Liaison (Pennsylvania resident) role.
  2. How would you approach your first 30 days at Geisinger?
  3. Which of Customer Service, Practice and Consultant have you used recently, and what did it help you achieve?
  4. How have you led people, improved a process, or made a hard decision in a previous role?
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Practice and Consultant.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Practice Consultant Liaison (Pennsylvania resident) role because I can bring practical experience in Customer Service, Practice and Consultant, learn the team quickly, and contribute to the outcomes Geisinger needs from this hire.

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