About the role

BCIC Swiss GmbH | Best Connect International Company is looking for a (Schudle visit,on-site) "IT Support Specialist" in Germany .

Tasks

➡️ Provide first- or second-level contact and problem resolution for customer issues.

➡️ Work with third-party vendors to remediate complex AV issues as needed.

➡️Provide timely communication on issue status and resolution.

➡️ Maintain ticket updates for all reported incidents.

➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .

➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.

➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.

➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.

➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

1.Must hold a valid work permit in Germany

2.Several years of experience in the IT field

3.Local language (German) & English fluency mandatory .

Benefits

On-site role

Stable ongoing project

Professional and supportive work environment

Opportunity for additional hours based on performance

Potential for long-term engagement

1st November 2026

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Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Support Specialist Technology Mid level full-time

Likely questions

Tell us about work you have done that is close to the IT Support Specialist role.
How would you approach your first 30 days at BCIC Swiss GmBH?
Which of Support, Specialist and Technology have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Support, Specialist and Technology.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the IT Support Specialist role because I can bring practical experience in Support, Specialist and Technology, learn the team quickly, and contribute to the outcomes BCIC Swiss GmBH needs from this hire.

IT Support Specialist

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

Related jobs.