About the role
We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies.
We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia.
Since August 2013, we have been part of the IONOS Group, Europe's leading digitalisation partner for small and medium-sized companies.
In short, we are a multicultural team that’s passionate about technology, bringing our professional experience from over a dozen countries: Germany, Argentina, Spain, the United States, France, the Philippines, Italy, Poland, Portugal, the United Kingdom, Romania...
At IONOS, the leading provider of cloud infrastructure and hosting services in Europe, we are looking for a Specialist Client Management to join our team. In this role, you will be a key point of contact for customer retention, account growth, and overall portfolio satisfaction. Your main objective will be to build strong, long-term relationships of trust, identifying opportunities for improvement and ensuring our clients maximize the value of IONOS's technology solutions.
Responsibilities
Account Management & Retention: Proactively manage an assigned portfolio of clients, serving as their primary point of contact and ensuring high levels of satisfaction and retention.
Opportunity Identification (Upselling & Cross-selling): Analyze the business and technical needs of clients to recommend complementary products, services, and solutions from the IONOS catalog.
Onboarding & Support: Guide new clients through the initial platform adoption phase to guarantee optimal usage from day one.
Issue Escalation & Resolution: Coordinate with technical, support, and billing teams to resolve critical client issues or complex queries quickly and effectively.
KPI & Portfolio Analytics: Monitor key metrics such as renewal rates, churn, service usage, and account revenue, generating regular performance reports.
Voice of the Customer: Gather continuous client feedback and relay insights to the Product and Innovation teams to drive ongoing platform enhancements.
RequirementsBackground & Experience
Professional Experience: 5+ years of experience in Client Management, Account Management, Customer Success, or B2B account roles (preferably within the SaaS, hosting, cloud, or IT services sectors).
Education: Bachelor’s degree in Business Administration, Marketing, Computer Science, Telecommunications, or a related field (or equivalent practical experience).
Technical Knowledge & Skills
Tech Sector Knowledge: Broad understanding of web hosting, cloud infrastructure, domain management, servers, and web applications.
CRM Proficiency: Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot) or internal customer management systems.
Languages: Professional fluency in English (written and spoken) to collaborate effectively with international teams across the group, along with fluency in the local market language.
Soft Skills
Excellent written and verbal communication skills.
Strong negotiation, customer-centric mindset, and problem-solving abilities.
Self-motivated, proactive, and capable of working autonomously with strong time-management skills.
Benefits
Fixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchers.
Flexible working hours to organize your schedule according to your needs.
Ability to work remotely or hybrid in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.
Invitation to our Arsys events, held twice a year, where we team build and throw a great party for our employees.
Personalized training in cutting-edge technologies, certifications, or any area that interests you.
Various employee discounts for activities and products.
We have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practice.
At Arsys we value diversity and welcome all applications regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
Originally posted on Himalayas