Mercury

KYC Investigator - Ongoing Due Diligence

Canada full-time Mid CAD77,000 - CAD96,200
full-time Mid level Technology & IT Salary listed Curated
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About the role

Mercury is the fintech startups use for banking* and all their financial workflows. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Ongoing Due Diligence (ODD) team to help us out. We are seeking a detail-oriented and experienced individual with a background in either risk, banking, compliance, AML, fraud or regulatory to assist our ODD team. In this role, you will be responsible for conducting thorough reviews of existing accounts to ensure compliance with regulatory requirements and providing support for our BPO partners.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
As part of the journey, we would expect you to:

Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed

Identify opportunities to reduce unnecessary volumes through trends and themes associated to reviews conducted

Support our BPO partners with escalations tied to various review types tied to CIP, CDD & EDD

Communicate effectively with various stakeholders and customers

After account review, document rationale to maintain or exit decisions on customer accounts

Identify and escalate any potential issues or concerns to management

Maintain accurate and up-to-date records of all reviews conducted

Some things that might make you successful in a role like this:

Have a strong understanding of regulatory requirements

Be a highly motivated self-starter, comfortable working within a fast paced environment

Work efficiently and independently, but know when to ask for help

Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized, clean inbox and queue

Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in

Have great critical thinking skills and enjoy problem solving

Have great written communication skills

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$85,500—$96,200 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$77,000—$86,600 USD

Canadian employees (any location):

$80,800—$90,900 CAD

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Human Resources Kyc Investigator Ongoing Due Mid level

Likely questions

  1. Tell us about work you have done that is close to the KYC Investigator - Ongoing Due Diligence role.
  2. How would you approach your first 30 days at Mercury?
  3. Which of Human Resources, Kyc and Investigator have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Human Resources, Kyc and Investigator.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the KYC Investigator - Ongoing Due Diligence role because I can bring practical experience in Human Resources, Kyc and Investigator, learn the team quickly, and contribute to the outcomes Mercury needs from this hire.

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