About the role
Make a real difference in people’s home-buying journey—right from your own home.
Neighborhoods.com & 55places.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home!
Shifts for this position are scheduled within our current operating hours of 7 AM-7 PM US Central time, 7 days a week (including weekends).
What You’ll Do
Provide warm, responsive support across email, chat, and phone
Build rapport with customers to understand their needs and guide them through the next step in their journey
Use scripts and tools to create a consistent, top-tier customer experience
Assign leads to the right partner agents or teams
Troubleshoot questions or concerns with clarity and care
Flag issues to the Customer Engagement Operations Team as needed
Jump in on additional tasks to help keep things running smoothly
The Role
Hourly Pay: $16 USD/hour
Type: 1099 Independent Contractor
Duration: 3-6 months, with the possibility of extension
Schedule: Up to 40 hours per week
Shifts available between 7 AM – 7 PM US Central Time, 7 days a week
Location: Remote
Must be authorized to work as a 1099 contractor in the U.S.
What you bring:
Ability to communicate clearly in spoken and written English
Ability to learn and adapt quickly
2+ years of customer support experience (email, phone, and/or chat)
High School diploma or equivalent
Technical Requirements:
Reliable high-speed internet for system access, video and VoIP calls (minimum 100 Mbps recommended)
Ability to maintain a stable connection for calls and meetings
Access to a backup internet option (e.g., hotspot)
A computer or laptop capable of running required systems (16 GB RAM recommended)
A quality headset for voice calls
Webcam for meetings/trainings
Bonus points if you have:
Experience using help desk software and remote support platforms
Google Workspace familiarity
Experience with high-volume call environments
Basic real estate knowledge
B2B customer support
Bilingual (Spanish preferred)
Outbound call experience
Sales experience
What to expect from the interview process:
Recorded Asynchronous Video Interview through Canvass
Meet with a Customer Engagement Manager(s)
Final interview with a Customer Engagement Senior Manager
If you're passionate about providing meaningful customer experiences, love working with others, and thrive in a remote environment, we’d love to meet you. Apply today and help people discover their next chapter!
Originally posted on Himalayas