Globus Family of Brands

Program Manager, CRM (MS Dynamics) - Contract-to-hire

United States full-time Executive $52 - $60
full-time Executive level Technology & IT Salary listed Curated
Sign in to apply Free account — we bring you straight back to this role.

About the role

Location: Remote, must reside and be authorized to work in either the USA or Canada

Position Type: Contract-to-hire (targeting conversion within 12 months).

Compensation: This role offer $52-$60/hour during the contract phase, with a planned transition to a full-time salary of $90,000 -$120,000 annually

We are actively seeking candidates interested in both immediate contract engagement and long-term career growth with our team.

ABOUT GLOBUS FAMILY OF BRANDS

With 98+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

Travel and/or in-office presence may be required at times.Generous benefit package including travel benefits and retirement.

EXPERIENCE REQUIRED

The ideal candidate has noteworthy experience in the following areas:

5-7 years of experience in Program Management, PMO, Project Management or related delivery roles.

2-3+ years managing cross-functional business and technology programs.

Experience with enterprise platforms such as CRM, ServiceNow, Customer Experience, Customer Data, ERP, MDM (Master Data Management), or workflow automation solutions.

Demonstrated experience working with third parties and managed service providers.

Experience supporting governance processes, program reporting and stakeholder engagements

Experience coordinating delivery across multiple teams and business functional delivery teams.

EXPERIENCE PREFERRED

Experience leading digital transformation initiatives.

SAFe, PMP, Agile, Lean Six Sigma or equivalent certification.

Experience working within complex global organizations.

THE POSITION

The Program Manager manages delivery across multiple teams and projects, coordinating teams and stakeholders across the organization. This role is accountable for the successful delivery of global initiatives. The role is responsible for the following results:

Program Strategy & Alignment

Support development and execution or program plan aligned to organizational goals and technology roadmaps.

Partner with business and technology teams to coordinate and sequence deliverables that maximize business value.

Maintain roadmaps and delivery plans.

Monitor alignment program priorities and budget commitments.

Program Governance & Delivery Leadership

Support governance process and reporting requirements.

Drive disciplined execution of program through standardized methodologies and delivery practices (agile, waterfall, and hybrid).

Prepare materials and facilitate program status meetings and stakeholder reviews.

Escalate risks, issues and decisions through appropriate governance channels.

Manage dependencies across multiple projects teams, vendors, and business areas.

Leadership

Manage medium to large cross-functional initiatives supporting business transformation objectives.

Partner with stakeholders to identify process improvement opportunities.

Support adoption of new technologies and business process changes.

Resource & Capacity Management

Assess program resource requirements and collaborate with leadership to secure necessary staffing and funding.

Coordinate internal teams, external partners, and vendor resources.

Promote effective workforce planning and capacity management within and across teams and programs.

Financial Management & Value Realization

Track program budgets, forecasts, and financial performance.

Monitor program costs, benefits, risks, and return on investment.

Provide regular reporting, program progress and financial performance

Risk, Dependency & Issue Management

Proactively identify and manage program risks, dependencies, and impediments.

Establish mitigation plans and escalation paths.

Facilitate resolution of cross-functional issues that impact delivery.

Ensure transparency of risks and opportunities through governance channels.

Stakeholder Management & Communication

Build productive relationships with technology and business stakeholders.

Communicate program milestones risks, and dependencies to stakeholders.

Support change management strategies that support adoption and business readiness.

Translate technical concepts into business language and business objectives into actionable delivery plans.

EDUCATION

The preferred candidate will hold a bachelor’s degree in Business, Information Technology, Engineering, or a related field. ; or five plus years’ related experience and/or training; or equivalent combination of education and experience.

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Executive
Technology & IT CRM Data Analysis Operations Project Management Remote Collaboration Executive level

Likely questions

  1. Tell us about work you have done that is close to the Program Manager, CRM (MS Dynamics) - Contract-to-hire role.
  2. How would you approach your first 30 days at Globus Family of Brands?
  3. Which of CRM, Data Analysis and Operations have you used recently, and what did it help you achieve?
  4. How have you led people, improved a process, or made a hard decision in a previous role?
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with CRM, Data Analysis and Operations.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Program Manager, CRM (MS Dynamics) - Contract-to-hire role because I can bring practical experience in CRM, Data Analysis and Operations, learn the team quickly, and contribute to the outcomes Globus Family of Brands needs from this hire.

Related jobs.

More roles from this company or category.