About the role
Work Setup: Remote
Contract Type: Full Time
Schedule:9PM-6AM PHT (Subject to change) | M-F
Equipment:BYOD (Bring your own device)
Start Date: ASAP
What does a day in the life of a Customer Service Representative (Payment Support) look like?
Build, update, and maintain our payments-specific supplier database
Own supplier outreach (email, phone, etc.) to collect and verify information
Identify and flag inconsistencies, missing data, or potential issues proactively
Communicate clearly with internal teams to resolve questions and ensure accuracy from the start
Respond promptly and professionally to customer inquiries via phone, email, or chat
Provide accurate information about products and services to customers
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications of a Customer Service Representative (Payment Support)?
Minimum of 2 years of previous customer service experience, preferably in a call center environment
Financial related experience such as billing, invoicing or processing payments
Exceptional attention to detail and accuracy
Strong critical thinking skills and ability to ask clear, thoughtful questions
Highly organized, dependable, and consistent with follow-through
Comfortable working with systems, repetitive workflows, and outreach (including phone calls)
Able to work independently while knowing when to escalate issues
Experience in operations support, data entry, or administrative roles is a plus (not required)
Strong communication skills, both verbal and written
Knowledge and experience with a CRM is a plus
Proficient in using computers and various software applications
Strong problem-solving skills
Strong attention to detail
Ninja Perks and Benefits
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Beautiful facility & Free Meals for onsite positions
Opportunities for skills training and personal and professional development
Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Originally posted on Himalayas