TELUS

Quality Assurance Analyst

Canada full-time Mid CAD55,000 - CAD75,000
full-time Mid level Technology & IT Salary listed Curated
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About the role

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our Quality Assurance Team as an analyst where you'll spend your days ensuring the quality and reliability of our health technology solutions within an Agile development environment. You will be responsible for carrying out all QA related tasks as per the defined standards and procedures and delivering in a timely manner. Additionally, a System QA Analyst also participates in the test strategy and test plan definitions and is able to assess impact of changes to our proprietary system from a QA perspective. Finally, he is able to support and peer-review tasks of other QA resources.
What You'll Do

Work with functional leads, analysts, designers, and developers to clarify testing requirements.

Review documentation to identify key test scenarios and create both positive and negative test cases.

Develop detailed manual test cases, create regression test cases and keep the test plans up to date as new features are added or existing functionality changes.

Prioritize and execute tests, log defects promptly, and verify fixes.

Flag potential deadline or quality risks early and assess regression impact.

Contribute to test strategies, plans, and metrics to gauge release readiness.

Participate in Agile ceremonies (scrum, sprint planning, retrospectives) to sync testing with development.

Mentor junior QA team members and promote best practices.

Provide client support and training when needed.

Suggest process improvements, automation ideas, or cost saving measures to boost testing efficiency.

What You Bring
Required:

4+ years experience in Software Quality Assurance

Proficiency in English language - excellent written and oral communication skills

Be able to put themselves in the shoes of our clients (understand what external customers require from a testing perspective)

Curious, disciplined, and creative approach to problem-solving

Clear and constructive communication skills with both technical and non-technical stakeholders

Must have the ability to work independently as well as in a team environment.

Take ownership and accountability, i.e. Able to deliver as per stated and planned

Experience working in Agile/Scrum environments

Assets:

Experience in pension plan administration or financial services industry

Experience using Azure DevOps (ADO) for test management and defect tracking

French: basic comprehension, able to greet and understand simple instructions.

What's In It for You

100% remote work flexibility with optional office access (hybrid mode available)

Full TELUS Health benefits package including pension plan with employer contribution

Paid vacation and wellness days

Performance bonus opportunities

Excellent leadership and mentorship opportunities

Salary Range: $55 000,00 - 75 000,00 CAD

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Job Type: This is for a current vacancy.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Administration Customer Service Human Resources Project Management Remote Collaboration Mid level

Likely questions

  1. Tell us about work you have done that is close to the Quality Assurance Analyst role.
  2. How would you approach your first 30 days at TELUS?
  3. Which of Administration, Customer Service and Human Resources have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Administration, Customer Service and Human Resources.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Quality Assurance Analyst role because I can bring practical experience in Administration, Customer Service and Human Resources, learn the team quickly, and contribute to the outcomes TELUS needs from this hire.

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