About the role

Sr ServiceNow Technical Consultant

Are you a seasoned ServiceNow expert ready to architect and deliver transformative enterprise solutions? The company is looking for a Sr ServiceNow Technical Consultant to join our growing consulting team and drive high-impact implementations across a diverse client portfolio. This is a remote-friendly opportunity based in {ADDRESS}, offering the chance to work at the forefront of digital service management.

Job Summary

As a Sr ServiceNow Technical Consultant, you will serve as a subject matter expert and technical leader responsible for designing, developing, and delivering enterprise-scale ServiceNow solutions. You will collaborate closely with clients and internal teams to translate complex business requirements into robust, scalable platform configurations across multiple ServiceNow modules.

Key Responsibilities

Lead end-to-end design and development of ServiceNow solutions spanning ITSM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), CRM, and Data Foundations modules.

Architect scalable, best-practice ServiceNow configurations that align with client business objectives and platform governance standards.

Collaborate with stakeholders, business analysts, and project managers to gather and refine technical requirements and translate them into actionable development tasks.

Develop and customize ServiceNow components including workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations.

Conduct technical discovery sessions and solution workshops with enterprise clients to identify gaps, risks, and optimization opportunities.

Perform code reviews, enforce development standards, and mentor junior consultants and developers on ServiceNow best practices.

Manage and support platform upgrades, patch testing, and instance health activities to ensure stability and performance across client environments.

Produce and maintain comprehensive technical documentation including solution design documents, integration specifications, and deployment guides.

Required Qualifications

5+ years of hands-on ServiceNow development and configuration experience in a consulting or enterprise environment.

Demonstrated expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations.

Proficiency in ServiceNow scripting languages including JavaScript, GlideScript, and Jelly.

Proven experience designing and implementing REST and SOAP-based integrations with third-party systems.

Strong understanding of ITIL processes and how they map to ServiceNow platform capabilities.

Excellent communication skills in English, with the ability to present technical concepts clearly to both technical and non-technical audiences.

Preferred Qualifications

Active ServiceNow Certified System Administrator (CSA) certification.

One or more ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM, CSM, HRSD, or related domains.

Experience with ServiceNow Performance Analytics, Reporting, and dashboarding.

Familiarity with Agile and Scrum delivery methodologies in a consulting context.

Prior experience working in a client-facing consulting role managing multiple concurrent engagements.

Knowledge of ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities.

Technical Skills

ServiceNow Platform: ITSM, CSM, HRSD, CRM, Data Foundations, Flow Designer, IntegrationHub

Scripting: JavaScript, GlideScript, AngularJS, HTML, CSS

Integration: REST APIs, SOAP, MID Server, Import Sets, Transform Maps

Tools: ServiceNow Studio, Update Sets, ATF (Automated Test Framework)

Methodologies: ITIL, Agile/Scrum, DevOps fundamentals

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Senior

Technology & IT API integration CRM CSS Customer Service Data Analysis Senior level

Likely questions

Tell us about work you have done that is close to the Sr ServiceNow Technical Consultant role.
How would you approach your first 30 days at Vector 70?
Which of API integration, CRM and CSS have you used recently, and what did it help you achieve?
How have you led people, improved a process, or made a hard decision in a previous role?
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with API integration, CRM and CSS.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Sr ServiceNow Technical Consultant role because I can bring practical experience in API integration, CRM and CSS, learn the team quickly, and contribute to the outcomes Vector 70 needs from this hire.