About the role
What you'll doAs a Senior Software Engineer, Support & Integration (C++), you will join the Snke Anatomy Applications team and help ensure that our Digital Patient Model services are reliably integrated and supported in customer environments. In this role, you will handle escalated technical issues and provide third-level support through analysis, root cause investigation, and collaboration with the engineering team. You will also support legacy products through technical analysis and contribute to development work whenever support demand allows.
Investigate and analyze customer-reported issues in production systems, integration setups, and internal environments.
Reproduce issues, identify root causes, and provide clear technical findings to the responsible engineering team.
Support customers with the integration of our services, APIs, and data flows.
Analyze issues in legacy products and support their continued operation.
Work with modern C++20 services and understand older C++ code bases for debugging and support purposes.
Communicate technical findings clearly to internal teams and customers.
Contribute to development work when support priorities allow.
What we're looking forWe are looking for someone with several years of professional experience in C++ software engineering and technical support or integration roles. You should be able to investigate complex issues independently, communicate technical findings clearly, and work confidently with both modern and legacy code bases.
Several years of professional experience in C++ software engineering.
Experience in technical support, application support, integration support, or a similar customer-facing technical role.
Strong analytical and problem-solving skills, especially when reproducing issues, analyzing logs, and identifying root causes.
Ability to work with both modern and older C++ code bases for debugging and support when necessary.
Experience with distributed backend systems and gRPC services using Protocol Buffers.
Excellent communication skills and the ability to explain technical findings clearly and concisely.
An independent, structured working style and the ability to drive investigations to a solid conclusion.
Nice-to-HaveExperience supporting healthcare or other regulated software products.
Familiarity with Git and scripting languages such as Python or PowerShell.
Knowledge of CI/CD pipelines, observability, logging, and monitoring.
Familiarity with cloud platforms such as AWS.
Experience with DICOM or other medical data standards.
Why SnkeA supportive, international team connected by shared values and a culture of trust
Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes
30 vacation days, plus December 24th and December 31st
Flexible working hours and a hybrid work model within Germany
Bike leasing via our partner “BikeLeasing”
Parking garage and secure underground bike storage
Subsidized company restaurant and in-house café
Urban Sports Club membership with employer contribution
Regular after-work, team, and company events
Centrally located, modern workspace with a 212 m² rooftop terrace
Ready to apply? We look forward to receiving your online application including your first available start date.
Contact personTatjana von Freyberg
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