About the role

Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Service Desk Coordinator for a UK-based employer, fully remote from South Africa, owning the day-to-day flow of IT support tickets.
Role overview
You will keep the IT service desk running smoothly, triaging tickets and keeping end users informed.
Key responsibilities

Coordinate incoming IT service desk tickets and assign priority

Monitor SLAs and escalate at-risk tickets

Liaise between end users and technical teams

Maintain accurate ticket records and status updates

Produce service desk performance reports

Support onboarding of new starters onto IT systems

What you will need

Experience coordinating a service desk or support queue

Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management)

Understanding of SLA and escalation processes

Strong organisational and communication skills

Comfortable working UK business hours

Nice to have

Basic technical troubleshooting experience

ITIL familiarity

Experience supporting a UK-based IT team

What is on offer

100% remote – work from anywhere in South Africa

UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)

Full-time, stable role with a genuine UK employer

Supportive onboarding and clear expectations from day one

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Human Resources Remote Collaboration Service Desk Coordinator Mid level

Likely questions

Tell us about work you have done that is close to the Service Desk Coordinator role.
How would you approach your first 30 days at Remote Recruitment?
Which of Human Resources, Remote Collaboration and Service have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Human Resources, Remote Collaboration and Service.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Service Desk Coordinator role because I can bring practical experience in Human Resources, Remote Collaboration and Service, learn the team quickly, and contribute to the outcomes Remote Recruitment needs from this hire.

Service Desk Coordinator

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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