About the role

Overview: Oxford Policy Management is seeking a Team Leader on a Fixed Term basis, contingent on the successful outcome of a bid for an upcoming project called Zambia Policy Reform Facility. It is anticipated that it would start in early ...

Interview prep

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Mid

Customer Service Call Talent Leader Policy Mid level full-time

Likely questions

Tell us about work you have done that is close to the Call for Talent: Team Leader - Policy Reform Facility (Zambia) role.
How would you approach your first 30 days at Oxford Policy Management?
Which of Customer Service, Call and Talent have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Customer Service, Call and Talent.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Call for Talent: Team Leader - Policy Reform Facility (Zambia) role because I can bring practical experience in Customer Service, Call and Talent, learn the team quickly, and contribute to the outcomes Oxford Policy Management needs from this hire.

Call for Talent: Team Leader - Policy Reform Facility (Zambia)

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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