About the role
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.
This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.
Key responsibilities
Answer customer emails clearly and accurately within agreed response times
Investigate issues and follow them through to resolution
Keep ticket records, tags and notes accurate
Escalate complex cases with a clear written summary
Spot recurring problems and flag them to the team
Contribute to help articles and saved reply templates
What you'll need
Experience in an email, ticket or written customer support role
Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
Excellent written English with a natural, professional tone
Comfortable working to response-time targets
A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
Experience supporting a UK or international customer base
Familiarity with a knowledge base or help centre
Experience with live chat alongside email
What's on offer
100% remote — work from anywhere in South Africa
Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
Long-term placement with a stable UK employer
Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we'll be in touch.
Originally posted on Himalayas