About the role
Role : Associate Trust & Safety - AstroLokal
Work Location : Work From Home
Department : AstroLokal
Employment Type : 12 Months Contract
About Lokal :
In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.
Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.
We now operate dozens of live apps across categories like:
Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
Agri Consulting – farmer-first advisory in local languages (AgriLokal)
Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs)
Social & Community – Place to find & post social updates (Lokal app)
Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
Advisory Services – early bets in legal help, financial guidance, career counselling, and more
Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.
This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.
We ship fast. We learn fast. We build for Bharat.
We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital
About Astro Lokal :
Astro Lokal is a fast-growing audio, video, and chat-based platform operating across multiple regional languages. We are building a safe, engaging, and trustworthy community experience for our users and hosts. As we scale rapidly, we are looking for proactive and detail-oriented professionals to join our Trust & Safety team.
Role Overview :
We are looking for a Community Moderator who will be responsible for reviewing and moderating audio, video, and chat conversations on the platform. The role involves ensuring compliance with community guidelines, identifying inappropriate or harmful content, and maintaining a safe and positive user environment.
The ideal candidate should have strong judgment skills, attention to detail, and the ability to handle sensitive content professionally.
Key Responsibilities :
Review and moderate audio, video, and chat conversations as per platform guidelines
Identify, flag, and escalate inappropriate, harmful, or policy-violating content
Ensure consistent implementation of community standards and moderation policies
Audit recorded conversations to maintain quality and compliance standards
Maintain accurate moderation records and contribute to periodic reports
Engage with users and hosts to clarify platform policies when required
Stay updated with evolving moderation guidelines and safety protocols
Support the Trust & Safety team in maintaining platform integrity and user trust
Requirements
Bachelor’s degree in any discipline
Prior experience in content moderation, community moderation, or a similar role preferred
Strong understanding of community guidelines and platform safety standards
Good decision-making and analytical skills
Excellent verbal and written communication skills
Proficiency in Tamil & English (Read, Write & Speak mandatory)
Basic knowledge of CRM tools, Excel, and computer operations
Ability to handle sensitive content in a professional and composed manner
High attention to detail and ability to work independently as well as in a team
Preferred Skills :
Experience in Trust & Safety operations
Familiarity with social, audio, or video-based community platforms
Strong interpersonal and conflict-resolution skills
Ability to work in a fast-paced and high-volume moderation environment
Why Join Astro Lokal?
Opportunity to work with a rapidly growing regional content platform
Dynamic and fast-paced work environment
Exposure to Trust & Safety operations at scale
Opportunity to contribute towards building a safer digital community
Originally posted on Himalayas