Smart Care

Lead Service Tech Equip Care

United States full-time Mid Salary not listed
full-time Mid level Technology & IT Curated
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About the role

Summary of the Job:
As a Preventative Maintenance Service Technician, you will deliver our performance check programs by providing pro-active maintenance to keep our customers’ kitchen equipment running at optimum efficiency and limit breakdowns. You will also be the primary service technician for our beverage business by completing installations, removals, preventative maintenance, and emergency repairs.
What’s in it For You:

On-the-job training with available on-demand technical support, as well as ongoing formal hands-on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement.

Receive a company service vehicle, fuel card, computer, and cell phone for business use

Market-leading benefits program, including 401k and paid time off

Take charge of your career through growth opportunities, including advanced technician and management positions.

What You Will Do:

You will leave from home each morning and independently work at customer sites to complete performance checks on commercial foodservice equipment, including refrigerators, ice machines, ovens, fryers, and complete beverage equipment preventative maintenance, emergency repairs, installations, and removals

Complete in-service training of the customer’s staff on proper cleaning and daily maintenance of equipment

Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments

Identify operating challenges that lead to kitchen equipment failure in restaurants, hotels, hospitals, and other commercial customers

Attend appropriate technical and manufacturer training to obtain additional licenses and certifications to progress in your career.

Physical Requirements:

Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds

Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions

Ability to work on ladders, roofs, and other high places.

Minimum Qualifications:

High School diploma or equivalent

Valid driver’s license and acceptable motor vehicle record

Willingness to be on call or work shifts according to customer needs

Availability for occasional overnight travel as assigned

Immigration sponsorship not provided for this role.

Preferred Qualifications:

Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)

Technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service

Self-motivated with the proven ability prioritize and work independently with minimal direct supervision.

As a Technician you will be at the heart of our operations by diagnosing, repairing, and providing planned maintenance on a broad range of cooking, refrigeration, and dishwashing equipment. Your work makes you a valuable partner to our customers by helping them improve their food service operations, equipment uptime, and overall profitability. Smart Care’s industry-leading technical training, mobile-technologies, and technical support provide the opportunity for you to rapidly expand your expertise and grow your career in this dynamic industry. If you’re ready for a new and exciting challenge, it’s time to get smart with Smart Care!
About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at .
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Human Resources Operations Service Tech Equip Mid level

Likely questions

  1. Tell us about work you have done that is close to the Lead Service Tech Equip Care role.
  2. How would you approach your first 30 days at Smart Care?
  3. Which of Human Resources, Operations and Service have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Human Resources, Operations and Service.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Lead Service Tech Equip Care role because I can bring practical experience in Human Resources, Operations and Service, learn the team quickly, and contribute to the outcomes Smart Care needs from this hire.

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