About the role
Headquarters: London
URL: https://www.limitlesstech.com/
Limitless, in partnership with Netflix, is looking for Japanese-speaking freelance customer service representatives to support Netflix customers in Japan.
This is a fully remote freelance opportunity for people who are confident speaking with customers, comfortable using online systems and able to work independently from home.
You will provide voice-based customer support to Netflix customers, helping with account queries, service questions, technical issues and general support. You will use Netflix systems, knowledge resources and agreed support processes to provide clear, accurate and friendly resolutions.
Key responsibilities include:
Providing customer support in Japanese by voice
Helping customers with account, service and technical queries
Following Netflix support processes and quality standards
Using online systems and knowledge tools to resolve customer issues
Delivering a professional, friendly and efficient customer experience
Completing required training, assessments and programme updates
Working independently from home while staying connected with the wider support team
What we are looking for:
Fluent or near-native Japanese language ability
Strong spoken communication skills
Comfortable supporting customers by phone
Confident using online systems and digital tools
Reliable internet connection and suitable home working environment
Ability to work independently and follow defined processes
Customer service experience is useful but not essential
Training:
Training starts on 9th October 2026 and runs for four weeks, Monday to Friday, from 13:00 to 17:00 Japan Standard Time.
Training is delivered virtually in Japanese and attendance across the fixed training schedule is required.
Working hours:
Once live, the current available service windows are:
Monday to Friday
09:00-13:00 JST
17:00-21:00 JST
Available working patterns and shifts will be confirmed during training.
Earnings:
You will be paid $20 USD per hour during training and the initial live period.
You will then move to an On-Target Earnings model of up to $20 USD per hour, linked to agreed service and performance measures. Please note, if you achieve the contract KPIs (speed of handling and quality), you WILL get $20 - we want and need to pay you $20 as that means we are hitting our targets!
Freelance arrangement:
This is an independent freelance opportunity, not an employed position. You will register on the Limitless platform and complete the required online verification, assessments and programme qualification stages before joining training. Payment is made monthly, directly to your PayPal. We do not withhold any earnings for any regulatory requirement. As an independant contractor, all regulatory requirements in your region are your responsibility. We accept freelancers from most countries and regions, however, if your country or region is not 'gig-friendly' it will not appear as an option, meaning you can not onboarding. The onboarding process should take no more than 1 hour total effort before being invited to training.
To apply: https://weworkremotely.com/remote-jobs/limitless-technology-japanese-speaking-customer-service-agent-for-netflix-japan