About the role

Overview:
SOFTSWISS is hiring a Setup Manager - Junior to join our Game Aggregator team.
You’ll support client integrations with game providers, manage setup requests, and coordinate communication between clients and internal teams to ensure smooth onboarding and operational stability.
About Product:
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.
Purpose of the role:
You’ll manage client setup and integration processes across the aggregator platform to ensure efficient onboarding and seamless connectivity with game providers. Your work will directly impact client launch timelines, operational quality, and overall customer experience.
Key responsibilities:

Connect clients to the aggregator platform and coordinate integrations with game providers

Provide full support for client setup requests and technical onboarding activities

Work with technical and operational documentation to maintain accurate project records

Manage tasks, updates, and communication using Jira, Confluence, Gmail, and GitLab

Collaborate with technical and business teams to resolve client issues and setup-related requests

Monitor setup progress and ensure timely completion of integration activities

Required Experience:

English proficiency at B1 level or higher

Russian language skills at B2 level or higher

Experience in iGaming, technical support, or a similar operational role

Experience working with Jira, Confluence, Gmail, and GitLab

Our Benefits:

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and participation in professional conferences and corporate events

Originally posted on Himalayas

Interview prep

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Entry

Technology & IT API integration Operations Remote Collaboration Writing Entry level full-time

Likely questions

Tell us about work you have done that is close to the Setup Manager - Junior role.
How would you approach your first 30 days at Softswiss?
Which of API integration, Operations and Remote Collaboration have you used recently, and what did it help you achieve?
What have you learned quickly in a past role, project, or training experience?
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with API integration, Operations and Remote Collaboration.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

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What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Setup Manager - Junior role because I can bring practical experience in API integration, Operations and Remote Collaboration, learn the team quickly, and contribute to the outcomes Softswiss needs from this hire.

Setup Manager - Junior

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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