About the role
Location: Remote (South Africa Based)
Hours: Monday – Friday | 9am – 5pm UK Time (20 Hours per week)
Type: Part-time, Permanent / Freelance
Pay: Competitive Hourly Rate (Paid in GBP/ZAR equivalent)
The Opportunity
We are looking for a high-level "Business Goalkeeper" to support a rapidly growing UK-based agency that specializes in the trades and construction industry.
This is not a typical data-entry or admin role. You won't just be ticking boxes; you will be the engine room of the business—answering high-value enquiries, qualifying leads, and optimizing systems to ensure no sale is ever lost.
What You'll Be Doing
Lead Conversion: Answering inbound calls from UK customers enquiring about high-end landscaping and home improvement projects.
CRM Mastery: Managing and building out pipelines in Monday.com.
Proactive Problem Solving: Identifying "leaks" in the sales process and suggesting automations (Zapier/Monday) to fix them.
Customer Success: Nurturing leads via phone, email, and WhatsApp to move them from "enquiry" to "booked survey."
System Integration: Supporting the team with tools like Xero and Zapier to keep the business running like a well-oiled machine.
Who You Are
A Natural Communicator: You have a neutral accent and the confidence to speak with UK homeowners and tradespeople.
A Sales Hunter: You don't just take a message; you ask the right questions to qualify a lead and push for the next step.
A Systems Thinker: You love Monday.com and enjoy creating workflows that save time and increase efficiency.
Independent: You don't wait for a "to-do" list. You see a problem and you bring a solution.
Essential Requirements
Experience: Minimum 2 years in a Sales or Lead Qualification role.
Tech Stack: Minimum 2 years of hands-on experience with Monday.com (Boards, Automations, Integrations).
Language: Flawless written and spoken English.
Availability: Must be able to work 9am – 5pm UK time.
Equipment: Reliable high-speed internet and a professional, quiet home-office setup.
Originally posted on Himalayas