About the role

About the job: Process Excellence Manager - Retail/Healthcare (WFH) | Nightshift
Site: 100% Work-from-Home Setup
Schedule: Night Shift (9PM - 6AM MNL TIME)
Qualifications & Skills

Bachelor's degree in industrial engineering, business administration, operations management, IT, or a related field.

Experience in process improvement and transformation roles.

Strong analytical and problem-solving skills.

Trained in Lean Six Sigma Yellow Belt or Green Belt (Preferred)

Knowledge in Agile methodologies and digital tools.

Excellent communication and leadership abilities.

Job Summary/Overview:
1. Lead and own projects by identifying and analyzing preliminary business needs and conducting cost-benefit analysis, identifying causal factors and potential solutions, overseeing implementation of solutions, tracking and reporting progress, and documenting end-to-end project details, including ROI identification.
2. Assist Operations in their transformation projects through mentorship by identifying and analyzing preliminary business needs and checking accuracy of cost-benefit analysis, validating causal factors and potential solutions, overseeing implementation of solutions, and ensuring progress tracking and reporting, including ROI in the TAP Projects Tracker
3. Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement
4. Own and/ormentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation
5. Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, and mentoring and/or leading projects that are a product of an idea
6. May and can be assigned to an EVP Cluster as a dedicated resource and SME for transformation tools and methodology.
Originally posted on Himalayas

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Executive

Technology & IT Administration Data Analysis Operations Project Management Writing Executive level

Likely questions

Tell us about work you have done that is close to the Process Excellence Manager - Retail/Healthcare (WFH) role.
How would you approach your first 30 days at TASQ Staffing Solutions?
Which of Administration, Data Analysis and Operations have you used recently, and what did it help you achieve?
How have you led people, improved a process, or made a hard decision in a previous role?
How do you stay organised and communicate clearly when working remotely?

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A recent example that proves your experience with Administration, Data Analysis and Operations.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

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What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Process Excellence Manager - Retail/Healthcare (WFH) role because I can bring practical experience in Administration, Data Analysis and Operations, learn the team quickly, and contribute to the outcomes TASQ Staffing Solutions needs from this hire.

Process Excellence Manager - Retail/Healthcare (WFH)

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

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