About the role
Position Summary:
Step into a high energy role where every call is a chance to create an exceptional customer experience and drive real business impact. As a Consumer Reservations Specialist, you’ll be the voice of our brand—delivering best in class support while using your sales expertise to help customers find exactly what they need.
You’ll leverage strong product knowledge, active listening, and persuasive communication to understand each customer’s situation and confidently recommend the right solutions. By building rapport, demonstrating professionalism, and navigating conversations with skill, you’ll consistently turn inquiries into successful reservations—all while ensuring customers feel valued and supported.
This role is perfect for someone who thrives in a fast paced environment, enjoys connecting with people, and is motivated by achieving results. With a focus on first call resolution, you’ll combine empathy, problem-solving, and negotiation techniques to close the sale and leave every customer with a positive impression.
This position can be done remotely.
Base salary plus uncapped commission.
Must be flexible to work non-traditional hours: holidays, nights, and weekends.
Department Hours Monday-Friday 7AM-10PM Saturday and Sunday 7AM-9PM.
Key Responsibilities:
Manage a high volume of inbound sales calls and convert inquiries into confirmed business.
Conduct follow up calls on qualified leads to generate additional revenue opportunities.
Consistently meet or exceed performance targets, including booked and transactional revenue goals.
Adhere to all accountability standards and expectations set by leadership.
Deliver every call in alignment with established sales strategy and quality standards.
Apply coaching and feedback from Supervisors to continuously improve performance.
Other projects and tasks as assigned.
Originally posted on Himalayas