About the role
Technical Project Manager - MSP / IT Infrastructure
Remote - United States
$90,000-$95,000 + Benefits
Travel to Southern California / Los Angeles County for initial training and approximately 1-2 company visits per year
We are recruiting for a Technical Project Manager opportunity with an established managed IT services company that has been serving small and midsized businesses for more than 25 years.
This is a remote position focused on leading the successful delivery of IT infrastructure and software implementation projects across multiple client environments.
This is not a traditional non-technical project management position.
The ideal candidate will come from an MSP background and combine strong project leadership skills with significant hands-on infrastructure experience. You should be comfortable planning and coordinating projects while also understanding the underlying technology well enough to lead technical discussions, troubleshoot issues and perform implementation work when necessary.
This could be an excellent opportunity for an experienced MSP Project Engineer, Senior Systems Engineer or Infrastructure Engineer who has already been leading projects and is ready to move into a dedicated Technical Project Manager role.
What You'll Be Doing
Own assigned IT projects from approved scope through planning, implementation, testing, documentation and final handoff
Translate scopes of work into detailed project plans with tasks, owners, dependencies, milestones, estimated effort and completion criteria
Manage multiple concurrent projects across different client environments
Lead infrastructure projects including server installations and upgrades, Active Directory migrations, Microsoft 365 implementations, Azure projects, virtualization projects, network upgrades, firewall deployments, workstation rollouts and disaster recovery initiatives
Coordinate technicians, engineers, vendors, client contacts and internal stakeholders throughout each project
Lead project kickoffs, technical working sessions, status meetings and completion reviews
Validate technical prerequisites including equipment, licensing, backups, access, documentation, maintenance windows and rollback plans
Track project scope, schedules, budgeted effort, dependencies, risks and resource requirements
Identify potential problems early and escalate technical or project-related blockers before they impact delivery
Provide hands-on technical implementation and troubleshooting when necessary
Perform structured testing and quality assurance before projects are considered complete
Maintain accurate technical and project documentation including configurations, diagrams, credentials, decisions, changes and test results
Ensure completed projects are handed off cleanly to ongoing support teams
Participate in post-project reviews and help improve project delivery processes
What We're Looking For
5+ years of experience working for a Managed Service Provider (MSP)
Significant experience leading multiple concurrent IT infrastructure projects across different client environments
Strong hands-on Windows Server administration experience including server deployment and configuration
Strong Active Directory and Group Policy experience including domain controller deployment and domain administration
Strong Microsoft Azure administration experience
Strong networking experience including routers, switches, VLANs and firewalls
Experience configuring and deploying firewalls
Experience with virtualization technologies including Hyper-V and/or VMware ESXi
Experience with Microsoft 365 environments and migrations
Ability to take an approved scope of work and independently turn it into an organized, executable project plan
Strong understanding of project scheduling, resource coordination, risk management, change control, testing, documentation and operational handoff
Ability to coordinate technical resources effectively without necessarily having direct supervisory authority
Strong troubleshooting skills and the ability to make sound technical decisions during project implementation
Excellent written and verbal communication skills
Strong organizational and time-management skills
Ability to work independently with minimal oversight
Nice to Have
Experience with any of the following is helpful but not required:
HaloPSA
Kaseya
NinjaOne
Hudu
IT Glue
Why Consider This Opportunity?
This company has built an unusually stable team and client base over more than 25 years in business. They place a strong emphasis on employee retention, work-life balance, professional development and giving experienced employees the autonomy to do their jobs without constant micromanagement.
Additional highlights include:
Remote work
Very low employee turnover
Long-term client relationships
Mature processes, procedures and documentation
Dedicated 24/7/365 technical coverage, so this position is not the first responder for routine after-hours or holiday support incidents
Strong Help Desk and Support Desk teams
Significant autonomy and minimal micromanagement
Career development and advancement opportunities
Comprehensive benefits
Compensation and Location
The salary range for this position is $90,000-$95,000, depending on experience, plus a comprehensive benefits package.
This position can be performed remotely from anywhere in the United States.
Candidates must be willing and able to travel to Southern California / Los Angeles County for initial training and approximately 1-2 times per year thereafter for company meetings or other business needs.
If you are an experienced MSP infrastructure professional who enjoys owning projects, coordinating resources and seeing technical implementations through from planning to successful completion, we would like to hear from you.
All your information will be kept confidential according to EEO guidelines.
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Originally posted on Himalayas