About the role
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
This role is responsible for the day-to-day commercial execution and success of the Entertainment touring portfolio. This role partners closely with promoters, client venues, Client Success, Marketing, Product, Business Operations, and Sales to ensure every booked show is positioned for success from initial planning through the full concert lifecycle.
This role serves as a driver of excellence for the portfolio of Concert tours —driving onsale readiness, monitoring performance, managing pipeline visibility, supporting client & promoters relationships, and identifying opportunities to improve revenue across key commercial levers. The Lead ensures consistent execution across the touring portfolio while providing the leader of the department with the insights, reporting, and operational support needed to drive strategic business decisions.
What you'll do
Tour Lifecycle Management
Manage the day-to-day performance of active touring shows from booking through post-event
Coordinate cross-functional execution across Client Success, Marketing, Product, Operations, Finance, and Business Operations
Monitor concert lifecycle health and proactively identify opportunities or risks impacting show performance
Ensure clients & promoters receive consistent communication and support throughout the touring lifecycle
Onsale Excellence
Coordinate onsale readiness across internal and external stakeholders
Support promoters and venue partners before, during, and after onsales
Track onsale performance and document learnings to improve future events
Assist with onsite support for key events and strategic client meetings as needed
Pipeline & Performance Reporting
Maintain visibility into the touring pipeline and active show portfolio
Prepare recurring performance dashboards, client updates, and executive reporting
Analyze historical performance to identify operational improvements and emerging trends
Client & Industry Support
Serve as a day-to-day contact for promoters, venue partners, and other stakeholders
Coordinate client meetings, business reviews, and roadshows in support of the touring dept lead
Escalate strategic issues while independently resolving operational challenges
Help build strong, trusted relationships through responsive service and operational excellence
What you have
4+ years of experience in live entertainment, ticketing, touring, venue operations, or event management
Experience working directly with promoters, venues, booking agencies, or artist management
Strong project management and organizational skills with the ability to manage multiple concurrent events
Experience using data and reporting to drive operational improvements
Excellent communication and relationship management skills
Ability to thrive in a fast-paced, cross-functional environment with shifting priorities
Perks
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching
Student loan matching program
Health, vision, dental, and life insurance
Up to $25k towards family building, reproductive health services and Gender-affirming care
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$360 per quarter to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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