ecosio

Customer Success Manager DACH (f/m/d)

Austria, Croatia, France, Germany, Hungary, Italy, Portugal, Spain, UK full-time Mid Salary not listed
full-time Mid level Technology & IT Curated
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About the role

Job Description

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

You'll connect with the role if you enjoy...

driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities

managing your own portfolio of clients making sure they get the most value out of our solution

partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly

listening to your customers and communicating their feedback to ensure our products and services meet their needs

navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions

executing sales campaigns in close cooperation with marketing

To connect with ecosio it is important to have...

experience in B2B SaaS sales

German language skills on a native / C2 level, fluent English skills

experience working with a portfolio of existing customers

experience with cross- and up-selling

And nice to have...

experience selling EDI / e-invoicing / ERP solutions

By connecting with us you will experience...

our remote-first culture lets you work remotely from one of our designated countries

flexible working hours to suit your schedule and priorities

annual personal development budget to invest in conferences, courses, or career coaching

home office allowance to create a workspace that fits your needs

regular events and trips to connect, celebrate, and have fun with the team

workations of up to 90 days per year within the EU, combining travel and productivity

wellbeing support, including mental health resources and employee assistance programs

additional country-specific benefits based on your location

Sounds like a connection that works? Then apply now and we will get in touch soon!

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you!

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT API integration Digital Marketing Remote Collaboration Sales Mid level full-time

Likely questions

  1. Tell us about work you have done that is close to the Customer Success Manager DACH (f/m/d) role.
  2. How would you approach your first 30 days at ecosio?
  3. Which of API integration, Digital Marketing and Remote Collaboration have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with API integration, Digital Marketing and Remote Collaboration.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Customer Success Manager DACH (f/m/d) role because I can bring practical experience in API integration, Digital Marketing and Remote Collaboration, learn the team quickly, and contribute to the outcomes ecosio needs from this hire.

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