About the role
About the role
As a Senior Field Service Engineer, you will play a crucial role in ensuring our customers’ satisfaction and success. Your daily work will be divided between tasks at our headquarters in Munich, our production facility in Kaufbeuren, and, above all, on-site at customer locations. Your work will focus specifically on products in the mobile robotics sector and will include commissioning, troubleshooting, and conducting workshops at the customer’s site.
Your Responsibilities
Provide direct technical support to our global customers regarding the product portfolio of Franka Robotics GmbH
Analyze and troubleshoot issues via the ticket system, remote support, or directly on-site at the customer’s location
Conduct commissioning, repair visits, and customer workshops both on-site and in-house
Interface between Customer Support, Development, Sales, and Product Management
Knowledge transfer and stakeholder to our international partners and subsidiaries regarding the aforementioned product portfolio
Escalation management
Your Profile
Bachelor’s degree or state-certified technician in electrical engineering, mechatronics, automation technology, or comparable qualifications.
At least 3–5 years of professional experience in customer support and field service
Extensive experience in robotics and automation technology
Knowledge of high-level programming languages (e.g., ROS), experience with SAP, and Linux operating systems is desirable
Willingness to travel internationally up to 60% of the time, primarily within Europe and North America
Class B driver’s license / internationally valid driver’s license
Fluency in spoken and written German and English
Strong communication and assertiveness skills, as well as intercultural competence
What we offer
A dynamic high-tech company, combined with financial soundness and world-class investors.
Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
Lots of development opportunities as we continue to grow.
Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.
Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment
About us
Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 3500 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This unique combination of technologies allows us to provide user-friendly and affordable robotic solutions that enable intelligent precision assembly.
This is made possible by our employees, who bring out the best in each and every day with creativity and enthusiasm. Become part of this team and shape the future of robotics with us!
We are proud of our diversity and welcome your application regardless of gender and sexual identity, nationality, ethnicity, religion, age, or disability.
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