CMC Development & Construction

Customer Support Specialist

Canada full-time Mid CAD20 - CAD28
full-time Mid level Technology & IT Salary listed Curated
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About the role

Building Tomorrow at CMC Development & Construction
CMC Development & Construction operates as a construction management firm across the diverse construction industry, combining innovation, expertise, and dedication under our motto of Developing Tomorrow to deliver exceptional outcomes. We build exceptional projects and meaningful careers through disciplined execution, a deep commitment to integrity, and care for our people, clients, and the communities that trust us.
Supporting our clients and projects
You will serve as the primary point of contact for clients and project stakeholders, handling inquiries, coordinating communications, and ensuring every interaction reflects our dedication to quality and care. Operating remotely from Toronto on a 20-hour per week schedule, you will manage support workflows, resolve client questions, and collaborate closely with our construction management team to keep operations running smoothly.
What you bring

Experience in customer service or client support roles

Clear communication skills for daily interaction with clients and team members

An organized approach to managing inquiries and tasks independently

A commitment to integrity and care for clients and colleagues

Your working environment and benefits
You will have access to life and disability insurance coverage and employee discounts. We offer flexible working hours and the option to work fully remotely with a home office setup. You can also take advantage of career training opportunities and a casual dress code, along with 20 vacation days per year.
Compensation
The pay rate for this role is CAD 20–28 per hour.
Your first months at CMC Development & Construction
In your first months, you will have familiarized yourself with our project communications, taken ownership of client support channels, and established efficient daily routines from your home office. You will have built strong working relationships with the team while delivering dependable support to our clients.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Customer Service Operations Customer Support Specialist Mid level

Likely questions

  1. Tell us about work you have done that is close to the Customer Support Specialist role.
  2. How would you approach your first 30 days at CMC Development & Construction?
  3. Which of Customer Service, Operations and Customer have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Operations and Customer.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Customer Support Specialist role because I can bring practical experience in Customer Service, Operations and Customer, learn the team quickly, and contribute to the outcomes CMC Development & Construction needs from this hire.

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