Medical Review Institute of America

Executive Administrator - Fully Remote (U.S. Based)

United States remote Mid Salary not listed
remote Mid level Technology & IT Curated
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About the role

Description
Who We Are - Motivated by Purpose. Powered by Clinical Expertise.
Founded in 1983, we’re a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations.
Excellence starts with our people.
WE OFFER

A competitive compensation package.

Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.

Growth and training opportunities.

An award-winning remote work environment

POSITION OVERVIEW
The Executive Administrator will work directly with the CEO. The Executive Administrator will work with the broader Executive and Senior Leadership Teams and the other Executive Administrators to perform administrative duties.
Roles:

Provide support to the CEO and Executive Leadership Team

Act as the company’s first-line representative to external constituents (i.e., Board members, private equity staff, etc.)

Provide support to the Administrative Team and availability for back-up coverage as needed

Major Responsibilities or Assigned Duties:
CEO administrative support:
Serve as assistant to CEO:

Prepare internal and external corporate documents for team members and industry partners throughout the Microsoft Office suite of products

Proactively manage calendars of Officers by scheduling meetings and appointments and managing travel itineraries

Prepare expense reports and reconcile

Monitor incoming email requests and keep respective members of the leadership team apprised of important information

Leverage technology to support the Officer during regular tasks (ex. note taker in meetings)

Assist with ad-hoc large-scale projects from members of the Executive Leadership Team

Maintain an organized filing system of electronic documents
Interface with external business partners as needed by the Officer (ex. board members, private equity support staff, banking officials, etc)
Manage projects and events from planning through delivery to ensure deliverables, requirements, schedules, costs, and meeting plans are properly tracked and communicated
General Role and Responsibilities:

Uphold a strict level of confidentiality

Responsible for time-sensitive and PI sensitive information

Develop and sustain a level of professionalism among staff and clientele

Assist the Administrative Team with duties and provide back-up support with scheduling

Support all Quality Management initiatives as applicable

Support all Compliance Program activities, including maintaining confidentiality and adhering to HIPAA guidelines

Participate in all Company meetings and training as applicable

Complete other duties and responsibilities as requested

Requirements
Qualifications:

Minimum three years of experience directly supporting one or more executive team members

Minimum one year of experience working in a customer service, logistics and/or clerical environment

Preference for experience within a health care/or managed care organization
Skills and Experience:

Ability to work in a fast-paced and high-functioning office setting

Ability to work independently with minimal supervision

Exceptional customer service and interpersonal skills with the ability to prioritize requests and timelines

Strong orientation to detail

Strong organizational project management and problem-solving skills with impeccable multitasking abilities

Proactive in solving situations before they become problems and impact the office and/or employees

Strong clerical skills, including typing, filing, copying, and faxing

Advanced Microsoft Office skills, strong working knowledge of Excel formulas, excellent PowerPoint skills, and an ability to become familiar with company-specific programs and software

Understanding and working knowledge of the Company’s clients, products, departments, workflows, and applicable regulatory requirements and accreditation standards.

Friendly and professional demeanor

Education:

High School diploma

Preference for Bachelor’s degree, preferably in communications, business, or health care

Work Environment:
Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).
Diversity Statement:
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace:
This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment. Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.
California Consumer Privacy Act (CCPA) Information (California Residents Only):

Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver’s license number, or state identification card number, and passport number.

Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at .

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Administration Customer Service Excel Operations Project Management Mid level

Likely questions

  1. Tell us about work you have done that is close to the Executive Administrator - Fully Remote (U.S. Based) role.
  2. How would you approach your first 30 days at Medical Review Institute of America?
  3. Which of Administration, Customer Service and Excel have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Administration, Customer Service and Excel.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Executive Administrator - Fully Remote (U.S. Based) role because I can bring practical experience in Administration, Customer Service and Excel, learn the team quickly, and contribute to the outcomes Medical Review Institute of America needs from this hire.

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