Motive

Lead Implementation Consultant

United States full-time Senior Salary not listed
full-time Senior level Technology & IT Curated
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About the role

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

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Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role:

As a Strategic Senior Implementation Consultant, you will define and implement project strategies to support the achievement of organizational goals for some of our most impactful customers, the majority being in the Fortune 500. Operating as the primary point of contact during the assigned clients implementation phase for all hardware and software implementations, you will also be interacting with internal and external stakeholders, up to and including, the executive level. The ideal candidate would provide guidance on how to develop and execute world-class change management programs. You will be an expert on the Motive products and will have the ability to guide Motive’s largest customers on the best utilization of our system and a smooth initial setup.

What You'll Do:

Define, track and achieve key performance indicators for the customer implementation program.

Owning the implementation process for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients

Lead cross-functional project teams and manage project timelines and deliverables

Identify and mitigate project risks and issues, ensuring successful project completion

Collaborate with stakeholders to gather project requirements and ensure alignment

Foster a culture of collaboration and teamwork among project team members

Ensure the timely and successful completion of new client implementation for all assigned accounts

Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule

Hosting virtual or in-person sessions for customers

Traveling to customer on-sites as needed (~40%)

What We're Looking For:

3+ years of experience in project management or a related role in a B2B capacity, preferable telematics, logistics, or fleet management.

Proven track record of successfully managing and delivering complex projects

Strong leadership and interpersonal skills, with the ability to work effectively with cross-functional teams

Excellent communication and presentation skills

Strong analytical and problem-solving abilities

Proficiency in project management software and tools

Experience in delivering client-focused solutions based on customer needs

Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level

BA/BS degree or equivalent work experience preferred

PMP Certification Preferred

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.

Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

Originally posted on Himalayas

Interview prep

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Senior
Technology & IT Administration Finance Operations Project Management Senior level full-time

Likely questions

  1. Tell us about work you have done that is close to the Lead Implementation Consultant role.
  2. How would you approach your first 30 days at Motive?
  3. Which of Administration, Finance and Operations have you used recently, and what did it help you achieve?
  4. How have you led people, improved a process, or made a hard decision in a previous role?
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Administration, Finance and Operations.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Lead Implementation Consultant role because I can bring practical experience in Administration, Finance and Operations, learn the team quickly, and contribute to the outcomes Motive needs from this hire.

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