About the role
Purpose of the Role:
To provide the highest possible level of Event Travel Management to key clients, General Manager, Global Head of Event Travel, Team Leads and the Event Travel Team overall.
To develop relationships across all areas of Navan sharing best in class market knowledge of Event Travel and thus supporting clients’ key objectives in arranging events
To ensure maximum revenue generation in all areas of Navan Event Travel while always ensuring significant return on investment to the client
Key Responsibilities:
As a primary client liaison of the Event Travel Department, you will further the vision and goals of Navan by providing outstanding support across the US.
Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
Work closely with client contacts to understand and meet program objectives/outcomes.
Identifies clients' measures of critical success factors for project
Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
Responsible for coordination of program planning from post-sale stage to final billing
Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs
Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers
Training in Navan/R&M Systems
Support Team Lead
Skills Required:
One to three years of Group Travel planning experience preferred
Professional oral and written communication skills required
Navan TravelXen knowledge is preferred with strong understanding of travel bookings.
Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
Client facing video calls for setup and project management required.
Knowledge of internal communication tools – Slack
Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
An empathetic disposition with the ability to always maintain a professional attitude
Experience and ability to adapt and thrive in a hyper-growth environment
4+ years of GDS experience preferred Sabre including PNR building and ticketing, Amadeus and NDC preferred as well.
An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships
Proven record with strong customer service skills and strong CSAT positive outcome.
Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends)
An interest in travel with a basic understanding of world geography
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$68,000—$72,000 USD
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
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